Customer Success Manager

1 week ago

Bengaluru India BusinessOnBot Full time

Job Description Responsibilities - Act as a product advisor to our clients, working towards achieving their business goals and success metrics. - Ability to manage client relationships and expectations. - Goal-oriented and data-driven to actively track bot performance and drive metrics like CSAT, NPS, Adoption, and Usage for clients. - Analyze customer data to improve the end-user experience. - Collecting product feedback and conveying ideas for improvement to our technical teams. - Gather product feedback/features that can help define the product roadmap. - Educate the clients about the working of the BusinessOnBot's Dashboard, reporting structure, and other relevant features. - Drive product adoption with the ability to cross-sell/up-sell. Requirements - 2+ years of experience in Customer Success in SaaS. - Good product thinking is mandatory. - Exceptional communication and presentation skills, coupled with excellent listening skills. - Strong negotiation, communication, and presentation skills. - Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products. - Analytical and data-driven with the ability to work with multiple stakeholders. This job was posted by Kirushanth Kumar from BusinessOnBot.

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