Customer Success Manager

1 day ago

Chennai, Tamil Nadu, India Avow Solutions Inc Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Customer Success Manager

About the Role

We are seeking an experienced and customer-centric Customer Success Manager to lead client relationships and ensure long-term success for users of our SaaS product. The ideal candidate will have a deep understanding of SaaS customer lifecycles, strong business acumen, and a proven ability to drive customer adoption, satisfaction, and retention.

As a key member of our customer success team, you will act as the trusted advisor to our clients — ensuring they achieve their desired outcomes while maximizing the value derived from our platform.

Key Responsibilities:

  • Serve as the primary point of contact for key customers, managing relationships post-sale through renewal and expansion.
  • Develop a thorough understanding of client business goals and align our SaaS solutions accordingly.
  • Drive customer onboarding, adoption, engagement, and satisfaction across the customer lifecycle.
  • Monitor product usage metrics to identify potential risks and proactively manage churn.
  • Conduct regular business reviews and strategy sessions with clients to ensure continued value realization.
  • Partner with Sales to identify upsell, cross-sell, and renewal opportunities.
  • Collaborate with Product and Engineering teams to communicate client feedback and influence product improvements.
  • Maintain accurate customer health scores and success metrics in CRM and success tools.
  • Mentor junior success team members and contribute to process improvements.

Required Skills & Qualifications:

  • Bachelor's or Master's degree in Business, Marketing, or a related field.
  • Minimum 5 years of experience in Customer Success or Account Management within a SaaS or technology environment.
  • Proven track record of managing enterprise or high-value client accounts.
  • Deep understanding of SaaS business models, subscription renewals, and customer lifecycle management.
  • Exceptional communication, presentation, and negotiation skills.
  • Ability to interpret and act on customer data and usage analytics.
  • Proficiency with CRM tools (Salesforce, HubSpot, Zoho) and Customer Success platforms
  • Strong problem-solving, relationship-building, and strategic thinking abilities.

Performance Metrics:

  • Customer retention and renewal rates
  • Product adoption and usage growth
  • Net Promoter Score (NPS) and CSAT
  • Upsell and cross-sell revenue contribution
  • Churn rate reduction

  • Customer Success Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Freshworks Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    Manager - Customer Success - US Job Description As the Manager of Customer Success for the NA Team, you will lead a specialised team of Customer Success Managers (CSMs) responsible for driving value and engagement. Your leadership will ensure strong collaboration with customers, effective adoption strategies, and long-term customer success across the...

  • Customer Success Manager

    2 weeks ago

    Chennai, Tamil Nadu, India BayOne Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Position: Customer Success Manager Location: Gurgaon (Hybrid) Type: Fulltime with BayOne Responsibilities: Skills Required Must have CSM experience in technology industry with tools similar to Jira, SFDC, ServiceNow, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, Ariba Communication and interpersonal skills Problem-solving and analytical thinking ...

  • Customer Success Manager

    2 days ago

    Chennai, Tamil Nadu, India Prudent AI Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring: Customer Success Manager Chennai | Hybrid | Full-time | Shift: (not a graveyard shift)At Prudent AI, we're reshaping the future of lending with our AI-driven Income Intelligence Platform. As we expand our footprint across the U.S., we're looking for a Customer Success Manager who can build strong client relationships, drive product adoption,...

  • Customer Success Manager

    1 day ago

    Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title:Customer Success Manager (CSM) Location:Chennai Work Mode:In-OfficePosition OverviewWe are looking for aCustomer Success Manager (CSM)who will be responsible for building and nurturing long-term relationships with key customers, ensuring high satisfaction, retention, and account growth. The ideal candidate will take ownership of the customer...

  • Customer Success Manager

    7 days ago

    Chennai, Tamil Nadu, India Zocket Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Customer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...

  • Manager - Customer Success

    2 weeks ago

    Chennai, Tamil Nadu, India SuperOps Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    ABOUT SUPEROPSSuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial...

  • Customer Success Manager

    5 days ago

    Chennai, Tamil Nadu, India Sollu Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring — Customer Success Manager (Healthcare SaaS)AtSollu, we're transforming how hospitals and clinics connect with their patients throughAI-powered communication & engagement tools.We work with healthcare providers, helping themreduce no-shows, boost patient appointments, and deliver smarter care experiences— and we are growing...

  • Customer Success Manager

    5 days ago

    Chennai, Tamil Nadu, India Zocket Technologies Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to achieve superior results with...

  • Customer Success Manager

    7 days ago

    Chennai, Tamil Nadu, India Vajra Global Consulting Services LLP Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    About the RoleWe are looking for a dynamic Digital Marketing Customer Success Manager to join Vajra Global. In this role, you will manage client relationships, drive project success, and ensure the delivery of high-quality digital marketing solutions. You will act as the key point of contact for clients while collaborating closely with internal teams to...

  • Customer Success Manager

    2 weeks ago

    Chennai, Tamil Nadu, India pando Full time ₹ 60,00,000 - ₹ 1,20,00,000 per year

    Job Description Company Overview: Pando is a global leader in supply chain technology, building the world's quickest time-to-value Fulfilment Cloud platform. Pandos Fulfilment Cloud provides manufacturers, retailers, and 3PLs with a single pane of glass to streamline end-to-end purchase order fulfilment and customer order fulfilment to improve service...