Customer Success Manager
3 days ago
Customer Success Manager ( US )
About the organization -
At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to achieve superior results with minimal human intervention. This vision is driven by our cutting-edge Agentic AI systems — next-generation intelligent agents designed not just to assist, but to autonomously execute complex marketing tasks.
As a Customer Success Manager at Zocket, you will play a critical role in helping our customers fully leverage these innovative AI-driven marketing solutions. You will serve as the trusted partner and advocate for our clients, ensuring they achieve maximum value and success with Zocket's platform. Your work will involve deeply understanding customer needs, guiding them through the adoption of autonomous AI tools, and helping them optimize their campaigns across major advertising channels like Google Ads and Meta (Facebook & Instagram).
You will collaborate closely with customers to address challenges, provide strategic insights, and enable seamless integration of AI-powered workflows into their marketing operations. By fostering strong relationships and proactive communication, you will ensure customers not only meet but exceed their marketing goals while benefiting from automation and data-driven decision-making.
In this role, you will be at the forefront of helping businesses unlock new efficiencies and effectiveness in digital marketing — turning complex AI technology into tangible business outcomes and long-term success stories.
What you'll be responsible for:
- Serve as the trusted advisor and primary point of contact for our US customers, ensuring they maximize their success using Zocket.
- Build and nurture strong, lasting relationships with clients by delivering exceptional service and strategic guidance.
- Proactively analyze customer data and feedback to anticipate needs, resolve issues, and drive continuous value.
- Champion customer success by transforming satisfied users into passionate brand advocates.
- Become a deep product expert, empowering clients to leverage Zocket's full suite of social media marketing tools.
What we're looking for:
- 1+ years' experience in Customer Success, preferably within SaaS or tech-driven environments.
- Comfortable working during US market hours (8 or 9 PM to 5 or 6 AM).
- Exceptional communication skills with the ability to build rapport and influence at all levels.
- Analytical mindset with a talent for identifying trends, challenges, and growth opportunities.
- Self-starter attitude, passionate about delivering outstanding customer experiences.
Why join Zocket?
- Be a key contributor in a rapidly scaling startup, where your impact drives real business outcomes.
- Collaborate with a dynamic, high-energy team that values innovation and fun.
- Gain exposure to leading US brands and help shape their social media marketing success.
- Enjoy flexible working arrangements, competitive perks, and a culture that champions work-life balance.
- Zocket empowers businesses to simplify and supercharge their social media marketing with data-driven insights and automation.
-
Customer Success Manager
7 days ago
Chennai, Tamil Nadu, India Freshworks Full time ₹ 8,00,000 - ₹ 25,00,000 per yearManager - Customer Success - US Job Description As the Manager of Customer Success for the NA Team, you will lead a specialised team of Customer Success Managers (CSMs) responsible for driving value and engagement. Your leadership will ensure strong collaboration with customers, effective adoption strategies, and long-term customer success across the...
-
Customer Success Manager
2 weeks ago
Chennai, Tamil Nadu, India Xobin Full time ₹ 9,00,000 - ₹ 12,00,000 per yearA Customer Success Manager at Xobin ensures that customers achieve their desired goals using the Xobin platform. Initiating the on-boarding of customers. Handle customer concerns with confidence, putting them at ease. This is a client-facing role that involves relationship management, account management, and resolving any emerging problems that our...
-
Customer Success Manager
3 days ago
Chennai, Tamil Nadu, India Vajra Global Consulting Services LLP Full time ₹ 5,00,000 - ₹ 12,00,000 per yearAbout the RoleWe are looking for a dynamic Digital Marketing Customer Success Manager to join Vajra Global. In this role, you will manage client relationships, drive project success, and ensure the delivery of high-quality digital marketing solutions. You will act as the key point of contact for clients while collaborating closely with internal teams to...
-
Customer Success Manager
1 week ago
Chennai, Tamil Nadu, India Assignedge Network Pvt Ltd Full time ₹ 4,80,000 - ₹ 6,00,000 per yearProgram Success ManagerPosition: Program Success ManagerLocation: Chennai & CoimbatoreExperience: 2+ YearsThe OpportunityWe are seeking a dynamic and results-oriented Program Success Manager to lead our customer success efforts in partner schools. You will play a pivotal role in ensuring schools achieve their unique learning goals and experience exceptional...
-
Customer Success Manager
2 weeks ago
Chennai, Tamil Nadu, India LTV SaaS Fund Full time ₹ 9,00,000 - ₹ 12,00,000 per year#LI-RemoteThe OpportunityLTV SaaS Growth are currently looking for a Customer Success Manager who will act as the bridge between our SaaS product and its users, ensuring a seamless customer experience through onboarding, technical support, and ongoing relationship management. You'll work closely with clients to understand their needs, resolve their issues...
-
Customer Success Manager
7 days ago
Chennai, Tamil Nadu, India pando Full time ₹ 60,00,000 - ₹ 1,20,00,000 per yearJob Description Company Overview: Pando is a global leader in supply chain technology, building the world's quickest time-to-value Fulfilment Cloud platform. Pandos Fulfilment Cloud provides manufacturers, retailers, and 3PLs with a single pane of glass to streamline end-to-end purchase order fulfilment and customer order fulfilment to improve service...
-
Customer Success Manager
2 weeks ago
Chennai, Tamil Nadu, India Vajra Global Consulting Services LLP Full time ₹ 5,00,000 - ₹ 12,00,000 per yearAbout Company:Founded in 2016, Vajra Global is a MarTech (Marketing Technology) services provider that bridges the gap between technology and marketing to deliver digital solutions that help brands achieve their business goals. As a HubSpot Platinum Partner, we specialize in HubSpot implementation and Salesforce or any CRM to HubSpot CRM migration. Our team...
-
Customer Success Manager
7 days ago
Chennai, Tamil Nadu, India Cynosure Corporate Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRoles & Responsibilities:2-4 years of experience in customer success or a similar role. Should have work experience in the B2B SaaS domain and handling US or UK customers.Proven ability to build and nurture long-term relationships with customers.Experience in effectively managing customer expectations and providing satisfactory service.Have a customer-first...
-
Customer Support Executive
7 days ago
Chennai, Tamil Nadu, India GST Manager Full time ₹ 1,04,000 - ₹ 1,30,878 per yearAbout us:GST Manager is a leading tax consulting company ) providing tax solutions to clients on a PAN India basis. As a fast-growing startup, we are expanding our operations and team to accelerate growth and meet increasing client demands.The Role:We are seeking a Customer Support Executive to join our team in Chennai. This role involves managing client...
-
Customer Success
3 days ago
Chennai, Tamil Nadu, India Paperflite Full time ₹ 5,00,000 - ₹ 12,00,000 per yearIntroducing Paperflite:Paperflite is a fast-growing tech company that's changing how businesses connect with their audience. We've developed a suite of innovative products—Paperflite, Cleverstory, heysales, SEEK and Moonshot - that help revenue teams tell their stories better. Our tools empower global brands like Louis Vuitton, Grammarly and Harvard...