Customer Success

Introducing Paperflite:

Paperflite is a fast-growing tech company that's changing how businesses connect with their audience. We've developed a suite of innovative products—Paperflite, Cleverstory, heysales, SEEK and Moonshot - that help revenue teams tell their stories better. Our tools empower global brands like Louis Vuitton, Grammarly and Harvard Medical School to communicate dynamically and build lasting relationships with their clients. We're a team of innovators shaping the future of how businesses connect, and we're looking for passionate, curious students to join us.

We're not just a startup - we're a globally recognized company with a proven track record of success. Our work has earned us a spot on Forbes' America's Best Startup Employers list for three years in a row, and we're rated as the Most Recommended Software by leading industry analysts like Capterra and Trustradius. We're also proud to be ranked among the Top 50 Software Companies by G2, a leading tech marketplace. Our products are trusted by top companies across a wide range of industries, including healthcare, finance, fashion, and technology, a testament to the real-world impact you'll have with us.

Role Overview:

We're looking for passionate Customer Success professionals to join our customer engagement team at Paperflite If you thrive on building strong relationships and ensuring customer success, we'd love to hear from you.

Here's what you'll be doing:

• Cultivate strong relationships with key accounts and stakeholders, going beyond customer satisfaction to deliver exceptional experiences that foster long-term loyalty and advocacy for Paperflite.
• Be the friendly neighbourhood support person for your clients, not just for troubleshooting but also for anticipating customer needs before they even realize it.
• Develop and deliver comprehensive training and onboarding sessions to customers after sales, ensuring they have a smooth transition and understand the full potential of Paperflite.
• Actively showcase newly released features and guide customers on maximizing the usage of relevant features, effectively demonstrating the value and continuous innovation of Paperflite.
• Be the bridge between customers and our tech team, making sure the customer's voice is heard.
• Keep a watchful eye on customer health scores, stepping in proactively to ensure everyone's happily ever after with Paperflite.
• Document and share best practices with customers, providing them with comprehensive resources that help them derive maximum value from our products.
• Proactively identify expansion opportunities, leveraging your deep understanding of customer needs and pain points, and work towards maximizing customer lifetime value through account expansion.
• Take proactive measures to control churn by closely monitoring customer satisfaction levels, and developing retention strategies tailored to each customer's specific needs and circumstances.

What you'll need to join the team:

• 2 - 6 years of experience in Customer Success roles: Prove you've been in the trenches, establishing and nurturing successful customer relationships.
• Exceptional communication and presentation skills, enabling effective interaction with customers and stakeholders.
• Proficiency in managing complex account situations: Picture yourself as the go-to problem solver, leading the charge for mutual success and building long-term partnerships.
• Strong consulting skills, with a proven track record of acting as a trusted advisor to clients or stakeholders, driving tangible business value.
• A genuine passion for customer success, particularly within the context of SaaS products related to MarTech and SalesTech.
• Self-motivated, team-oriented, and dedicated to surpassing client expectations.
• Demonstrated ability to prioritize tasks, handle multiple responsibilities simultaneously, and thrive in high-pressure environments.

NOTE:
Seeking candidates for a night shift position from 5 PM to 2 AM (Night Shift Allowance is included with this position).

The Paperflite Difference:

• Work and learn from a talented team that is building an industry-first solution.
• No rigid hierarchy, with a friendly environment that fosters creativity and innovation.
• A fully stocked delicious pantry with snacks, drinks and treats for you to enjoy.
• Sweat it out, sans cost with our fitness program that lets you choose any fitness centre of your choice.
• A fully covered medical insurance plan that will never make you grow sick of hospital bills.
• If you're a furball fanatic, then you're in luck: we've got four dogs and a cat who will shower you with love and lick you to infinite glory.
• We are an equal-opportunity employer and value diversity at our company.