Customer Success Executive

2 days ago


Chennai, Tamil Nadu, India SANeForce Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

SANeForce has been providing salesforce automation software solutions to the pharmaceutical and healthcare industry for nearly 20 years. Our innovative Pharma CRM Solutions foster growth, collaboration, and sustainability. We understand our clients' needs, delivering comprehensive solutions with real business impact. SANeForce operates in 55+ countries, with 1000+ companies using our software, and supports a multilingual interface in over 9 languages. Our team of 150 champions is dedicated to delivering exceptional service and fostering strategic partnerships.

Role Description

This is a full-time on-site role for a Customer Success Executive (International) located in Chennai. The Customer Success Executive will be responsible for ensuring customer satisfaction and retention, providing customer support, managing accounts, and utilizing analytical skills to improve customer experiences. You will work closely with clients, understand their needs, and ensure that our software solutions meet their business goals effectively.

Qualifications

  • Experience in Customer Onboarding, Satisfaction and Customer Retention
  • Strong Analytical Skills
  • Proficiency in Customer Support and Account Management
  • Excellent written and verbal communication skills
  • Ability to work in a collaborative environment and build relationships
  • Previous experience in the pharmaceutical or healthcare industry is a plus
  • Bachelor's degree in Business Administration, Marketing, or related field


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