Customer Success Specialist

2 days ago

Chennai, Tamil Nadu, India Growfin Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Customer Success Specialist

Growfin is a fast-growing SaaS company that helps finance teams — including Controllers, VPs of Finance, and CFOs — simplify their cash flow operations. Our platform streamlines collections, cash application, and forecasting, helping finance leaders operate with greater visibility and efficiency.

We're proud of our collaborative, high-energy culture, and we're looking for a Customer Success Specialist who's passionate about building relationships, solving customer problems, and helping clients get the best out of Growfin.

What You'll Do

  • Support Customer Success Managers in designing and executing engagement strategies aligned with customer goals.

  • Onboard new customers, helping them understand and adopt Growfin's platform effectively.

  • Conduct regular check-ins and assist customers with day-to-day queries and feature usage.

  • Gather insights on customer needs and pain points, and collaborate with internal teams (Product, Engineering, and Support) to drive resolutions.

  • Monitor key success metrics such as product adoption, usage health, and customer satisfaction (CSAT/NPS).

  • Prepare reports and presentations for business reviews and internal discussions.

  • Identify upsell and cross-sell opportunities in collaboration with account owners.

  • Create simple and clear documentation, how-to guides, and product walkthroughs to enhance the customer experience.

  • Act as a bridge between customers and Growfin's internal teams to ensure smooth communication and fast issue resolution.

What You'll Bring

  • 4–6 years of total experience, with at least 1–2 years in Customer Success, Account Management, or Customer Support in a SaaS company.

  • Strong communication and relationship-building skills — you can turn complex topics into simple, actionable guidance.

  • Good understanding of SaaS product workflows; prior exposure to finance-related tools is a plus.

  • Comfort with data, metrics, and dashboards (knowledge of tools like HubSpot, Gainsight, or similar is a bonus).

  • A proactive, problem-solving mindset and genuine curiosity about how customers use technology to achieve business goals.

  • Experience working with US or European enterprise customers will be an added advantage.

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