Customer Success Specialist

1 day ago

Chennai, Tamil Nadu, India GESTAMP AUTOMOTIVE CHENNAI PVT LTD Full time ₹ 6,30,000 - ₹ 15,68,037 per year

  • A Customer Success Specialist's job is to manage the customer relationship post-sale, ensuring they gain maximum value from the product and are satisfied, which promotes retention and growth for the company. Key responsibilities include client onboarding, providing product training and support, monitoring customer health and engagement, resolving issues, developing success plans, and acting as a liaison between customers and internal teams like product and sales.

  • Key Responsibilities

  • Onboarding and Adoption: Guiding new customers through the initial stages of using the product to ensure they understand and adopt it effectively.

  • Customer Relationship Management: Building and maintaining strong, long-term relationships with a portfolio of assigned customers.

  • Product Support: Providing ongoing support, guidance, and information to help customers utilize the product to its fullest potential.

  • Proactive Problem Solving: Monitoring customer usage and engagement to identify potential issues, prevent churn, and ensure customer satisfaction.

Success Planning: Developing customized success plans withm

  • Jcustomers to help them achieve their desired outcomes using the product.

Feedback and Advocacy: Collecting customer feedback and insights to provide to the product team for continuous product improvement.

​

  • Cross-Functional Collaboration: Working with sales and product teams to align customer goals and ensure a unified customer experience.

Key Skills and Qualifications

  • Communication and Interpersonal Skills: Excellent ability to communicate clearly, listen effectively, and build rapport with clients.

.Empathy and Client Focus: A sincere understanding of customer needs and a passion for helping them succeed.

  • Problem-Solving: Strong analytical and problem-solving abilities to address customer challenges and find solutions.

  • Technical Acumen: The ability to learn and understand the company's product to provide effective guidance.

  • Organization and Multitasking: Efficiently managing multiple customer accounts and handling various communication channels.

  • Proactive Attitude: A willingness to take initiative and proactively engage with customers to ensure their success.

  • Career Path

A Customer Success Specialist role is often a stepping stone within a customer success team, potentially leading to positions like Customer Success Manager or Director of Customer Success.

  • Tamil candidates only

Job Type: Full-time

Pay: ₹630, ₹1,568,037.59 per year

Benefits:

  • Food provided

Work Location: In person

  • Customer Success Specialist

    3 days ago

    Chennai, Tamil Nadu, India Teleperformance (TP) Full time ₹ 30,00,000 - ₹ 60,00,000 per year

    Customer Success Specialist Non-Voice (International Process)Location: ChennaiShifts: 24x7 RotationalEducation: GraduateContract: Permanent Immediate Joiners PreferredRole Overview:Join Teleperformance to support a US-based insurance process. Handle customer queries via non-voice channels, process applications, and ensure high satisfaction with professional...

  • Customer Success Specialist

    1 week ago

    Chennai, Tamil Nadu, India Teleperformance (TP) Full time ₹ 2,40,000 - ₹ 4,20,000 per year

    Job Title: Customer Success Specialist - Non Voice Process (Excellent Communication Required- Both Verbal and Written)Location: ChennaiContract: PermanentGrade: 1Teleperformance is recruiting Customer Success Specialist for an International Process based in USA.Who we are:Teleperformance is a French MNC that offer Customer experience management services in...

  • Customer Success Specialist

    7 days ago

    Chennai, Tamil Nadu, India Freshworks Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Specialist - Customer Success (Mid Tier) Company Description Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse...

  • Customer Success Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Tango Eye Full time

    About Us:TangoEye, a Lenskart company, specializes in AI-powered video analytics, transforming CCTV data into actionable insights that help retailers understand customer shopping behaviors and evaluate staff efficiency.By joining our team, you'll have the opportunity to work at the cutting edge of technology, driving significant improvements in retail...

  • Specialist - Customer Success

    1 week ago

    Chennai, Tamil Nadu, India Freshworks Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About FreshworksFreshworks makes it fast and easy for businesses to delight their customers and employees.We do this by taking a fresh approach to building and delivering software that is affordable,quick to implement, and designed for the end user. Headquartered in San Mateo, California,Freshworks has a global team operating from 13 global locations to...

  • Specialist - Customer Success

    1 week ago

    Chennai, Tamil Nadu, India freshworks Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Company DescriptionAbout FreshworksFreshworks makes it fast and easy for businesses to delight their customers and employees.We do this by taking a fresh approach to building and delivering software that is affordable,quick to implement, and designed for the end user. Headquartered in San Mateo, California,Freshworks has a global team operating from 13...

  • Specialist - Customer Success (Mid Tier)

    3 days ago

    Chennai, Tamil Nadu, India Freshworks Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Company Description Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business...

  • Specialist - Customer Success (Mid Tier)

    2 weeks ago

    Chennai, Tamil Nadu, India freshworks technologies ltd Full time ₹ 60,000 - ₹ 1,20,000 per year

    Job Description Company Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle...

  • Customer Success

    2 weeks ago

    Chennai, Tamil Nadu, India Paperflite Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Introducing Paperflite:Paperflite is a fast-growing tech company that's changing how businesses connect with their audience. We've developed a suite of innovative products—Paperflite, Cleverstory, heysales, SEEK and Moonshot - that help revenue teams tell their stories better. Our tools empower global brands like Louis Vuitton, Grammarly and Harvard...

  • Customer Success Executive

    3 days ago

    Chennai, Tamil Nadu, India Apna Full time ₹ 4,50,000 - ₹ 7,50,000 per year

    About the Team The Enterprise business unit at Apna owns revenue, sales and customer retention at Apna. The team comprises 3 sub-units - Sales, marketing, and Revenue Operations, which includes Customer Success Management. The sales team is divided based on industry expertise while the customer support team and marketing teams are horizontal. The team plays...