Customer Success Manager III

5 days ago

Chennai, Tamil Nadu, India ZoomInfo Technologies Full time ₹ 1,80,000 - ₹ 6,00,000 per year
At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability, and celebrate results. We're looking for a Customer Success Manager (Renewals Focus) who thrives in a fast-paced environment, builds meaningful customer relationships, and is passionate about driving retention and growth.This role is central to ensuring long-term customer value, maximizing renewals, and reducing churn across strategic accounts. The ideal candidate will combine deep product understanding with strong commercial acumen to proactively manage renewal cycles, identify risk early, and collaborate cross-functionally to secure successful outcomes.What You'll Do
  • Own the renewal cycle: forecast renewals, and ensure timely closure with a focus on long-term value and customer satisfaction.
  • Proactively identify churn risks and partner with internal teams (Sales, Support, Product) to build and execute tailored retention plans.
  • Drive adoption and ROI conversations through business reviews and success plans, ensuring customers fully realize the value of their ZoomInfo investment.
  • Strengthen executive and operational relationships within customer organizations to deepen engagement and uncover expansion opportunities.
  • Leverage data insights to track usage, adoption trends, and risk signals; translate findings into actionable strategies.
  • Advocate for customers internally by surfacing product feedback, influencing roadmap priorities, and ensuring continuous improvement.
  • Collaborate with Account Managers and Renewal Specialists to align on account health, renewal strategy, and long-term growth plans.
  • Educate customers on new features, best practices, and use cases to maximize engagement and retention.
What You'll Bring
  • 4–8 years of experience in Customer Success, Renewals Management, or Account Management within a competitive SaaS environment.
  • Proven success in owning renewals, reducing churn, and managing mid-market or enterprise customer portfolios.
  • Experience interacting with U.S.-based customers and willingness to work the 5 PM–2 AM IST shift.
  • Hybrid (3 days/week in office)
  • Strong understanding of go-to-market motions (Sales, RevOps, Enablement, and CS) and how they connect to renewal outcomes.
  • Excellent communication, negotiation, and executive presentation skills.
  • Ability to learn multiple products and analyze account data to anticipate risks and develop retention strategies.
  • Highly organized, proactive, and capable of managing multiple accounts and renewals simultaneously.
  • Familiarity with sales methodologies such as Sandler, MEDDIC, or Winning by Design is a plus.
  • Self-driven, collaborative, and passionate about helping customers achieve success with ZoomInfo.

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