Customer Success Manager III

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen–fast.

At 
ZoomInfo
, we encourage creativity, value innovation, demand teamwork, expect accountability, and celebrate results. We're looking for a 
Customer Success Manager (Renewals Focus)
 who thrives in a fast-paced environment, builds meaningful customer relationships, and is passionate about driving retention and growth.This role is central to ensuring long-term customer value, maximizing renewals, and reducing churn across strategic accounts. The ideal candidate will combine deep product understanding with strong commercial acumen to proactively manage renewal cycles, identify risk early, and collaborate cross-functionally to secure successful outcomes.
What You'll Do

• Own the renewal cycle:
   forecast renewals, and ensure timely closure with a focus on long-term value and customer satisfaction.
• Proactively identify churn risks
   and partner with internal teams (Sales, Support, Product) to build and execute tailored retention plans.
• Drive adoption and ROI conversations
   through business reviews and success plans, ensuring customers fully realize the value of their ZoomInfo investment.
• Strengthen executive and operational relationships
   within customer organizations to deepen engagement and uncover expansion opportunities.
• Leverage data insights
   to track usage, adoption trends, and risk signals; translate findings into actionable strategies.
• Advocate for customers internally
   by surfacing product feedback, influencing roadmap priorities, and ensuring continuous improvement.
• Collaborate with Account Managers and Renewal Specialists
   to align on account health, renewal strategy, and long-term growth plans.
• Educate customers
   on new features, best practices, and use cases to maximize engagement and retention.

What You'll Bring

• 4–8 years
   of experience in Customer Success, Renewals Management, or Account Management within a competitive SaaS environment.
• Proven success in 
  owning renewals, reducing churn
  , and managing mid-market or enterprise customer portfolios.
• Experience 
  interacting with U.S.-based customers
   and willingness to work the 
  5 PM–2 AM IST
   shift.
• Hybrid (3 days/week in office)
• Strong understanding of 
  go-to-market motions
   (Sales, RevOps, Enablement, and CS) and how they connect to renewal outcomes.
• Excellent communication, negotiation, and executive presentation skills.
• Ability to learn multiple products and 
  analyze account data
   to anticipate risks and develop retention strategies.
• Highly organized, proactive, and capable of managing multiple accounts and renewals simultaneously.
• Familiarity with 
  sales methodologies
   such as Sandler, MEDDIC, or Winning by Design is a plus.
• Self-driven, collaborative, and passionate about helping customers achieve success with ZoomInfo.

About us:

ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.