Customer Success Executive

2 weeks ago

Chennai, Tamil Nadu, India CADD Centre Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Job Summary:

We are seeking a proactive and customer-oriented Customer Success Executive to join our team. The ideal candidate will be responsible for ensuring a smooth onboarding experience, ongoing engagement, and post-course satisfaction for students. You will act as the main point of contact for enrolled learners, addressing their queries, tracking their progress, and helping them maximize the value of our training programs.

Key Responsibilities:

  • Onboarding Support:
  • Welcome new students and provide orientation on course content, schedules, and platform usage.
  • Guide students through the registration process and support them in accessing learning resources.
  • Student Relationship Management:
  • Build strong relationships with learners to ensure a positive learning experience.
  • Regularly check in on student progress and proactively resolve any concerns.
  • Course Progress & Engagement:
  • Monitor student attendance and participation.
  • Coordinate with trainers to follow up on student performance and share feedback.
  • Encourage students to complete assignments and projects on time.
  • Support & Resolution:
  • Address all student queries through phone, email, or WhatsApp professionally and promptly.
  • Escalate unresolved issues to the relevant teams (technical, academic, or admin).
  • Feedback Collection & Reporting:
  • Conduct mid-course and final feedback calls to gather insights on learner satisfaction.
  • Maintain detailed records of student engagement and satisfaction reports.
  • Retention & Upselling:
  • Promote add-on courses, certifications, or advanced modules to existing students.
  • Help students understand the career benefits of continuing with advanced training.

Required Skills & Qualifications:

  • Bachelor's degree in any discipline (preferred: Business, Education, or Communication).
  • 1–3 years of experience in a customer-facing role, preferably in the education or training sector.
  • Excellent communication and interpersonal skills.
  • Proficient in using CRM tools, MS Office, and online communication platforms.
  • Strong problem-solving ability with a customer-first mindset.

Company profile:

Regards,

Irene

'

Job Types: Full-time, Permanent, Fresher

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Ability to commute/relocate:

  • Chennai, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience:

  • Customer support: 1 year (Preferred)
  • Customer success: 1 year (Preferred)

Work Location: In person

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