Customer Success Executive

2 weeks ago

Chennai, Tamil Nadu, India CADD Centre Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Job Summary:

We are seeking a proactive and customer-oriented Customer Success Executive to join our team. The ideal candidate will be responsible for ensuring a smooth onboarding experience, ongoing engagement, and post-course satisfaction for students. You will act as the main point of contact for enrolled learners, addressing their queries, tracking their progress, and helping them maximize the value of our training programs.

Key Responsibilities:

  • Onboarding Support:
  • Welcome new students and provide orientation on course content, schedules, and platform usage.
  • Guide students through the registration process and support them in accessing learning resources.
  • Student Relationship Management:
  • Build strong relationships with learners to ensure a positive learning experience.
  • Regularly check in on student progress and proactively resolve any concerns.
  • Course Progress & Engagement:
  • Monitor student attendance and participation.
  • Coordinate with trainers to follow up on student performance and share feedback.
  • Encourage students to complete assignments and projects on time.
  • Support & Resolution:
  • Address all student queries through phone, email, or WhatsApp professionally and promptly.
  • Escalate unresolved issues to the relevant teams (technical, academic, or admin).
  • Feedback Collection & Reporting:
  • Conduct mid-course and final feedback calls to gather insights on learner satisfaction.
  • Maintain detailed records of student engagement and satisfaction reports.
  • Retention & Upselling:
  • Promote add-on courses, certifications, or advanced modules to existing students.
  • Help students understand the career benefits of continuing with advanced training.

Required Skills & Qualifications:

  • Bachelor's degree in any discipline (preferred: Business, Education, or Communication).
  • 1–3 years of experience in a customer-facing role, preferably in the education or training sector.
  • Excellent communication and interpersonal skills.
  • Proficient in using CRM tools, MS Office, and online communication platforms.
  • Strong problem-solving ability with a customer-first mindset.

Company profile:

Regards,

Irene

'

Job Types: Full-time, Permanent, Fresher

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Ability to commute/relocate:

  • Chennai, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience:

  • Customer support: 1 year (Preferred)
  • Customer success: 1 year (Preferred)

Work Location: In person

  • Customer Success Executive

    4 days ago

    Chennai, Tamil Nadu, India SANeForce Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSANeForce has been providing salesforce automation software solutions to the pharmaceutical and healthcare industry for nearly 20 years. Our innovative Pharma CRM Solutions foster growth, collaboration, and sustainability. We understand our clients' needs, delivering comprehensive solutions with real business impact. SANeForce operates in...

  • Customer Success Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Kennect Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company Overview: Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative businesses...

  • Customer Success Manager

    6 days ago

    Chennai, Tamil Nadu, India Simpliwork Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    DepartmentCustomer SuccessGrade / LevelG2BDesignationCustomer Success ManagerLocationChennaiReporting ToVPThe Customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. She will build relationships with key stakeholders, act as an escalation point for issues...

  • Customer Success

    4 days ago

    Chennai, Tamil Nadu, India Paperflite Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Introducing Paperflite:Paperflite is a fast-growing tech company that's changing how businesses connect with their audience. We've developed a suite of innovative products—Paperflite, Cleverstory, heysales, SEEK and Moonshot - that help revenue teams tell their stories better. Our tools empower global brands like Louis Vuitton, Grammarly and Harvard...

  • Customer Success Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Mitsogo Full time US$ 60,000 - US$ 1,20,000 per year

    About Mitsogo | Hexnode:Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with...

  • Customer Success Specialist

    6 days ago

    Chennai, Tamil Nadu, India Growfin Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Customer Success SpecialistGrowfin is a fast-growing SaaS company that helps finance teams — including Controllers, VPs of Finance, and CFOs — simplify their cash flow operations. Our platform streamlines collections, cash application, and forecasting, helping finance leaders operate with greater visibility and efficiency.We're proud of our...

  • Customer Success Manager

    4 days ago

    Chennai, Tamil Nadu, India Zocket Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Customer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...

  • Customer Success Manager

    3 hours ago

    Chennai, Tamil Nadu, India Pando Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job InformationDate Opened10/27/2025Job TypeFull timeIndustrySoftware ProductCityChennaiState/ProvinceTamil NaduCountryIndiaZip/Postal Code600017Job DescriptionPando is a global leader in supply chain technology, building the world's quickest time-to-value Fulfillment Cloud platform. Pando's Fulfillment Cloud provides manufacturers, retailers, and 3PLs with...

  • Customer Success Manager III

    1 week ago

    Chennai, Tamil Nadu, India ZoomInfo Technologies Full time ₹ 1,80,000 - ₹ 6,00,000 per year

    At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability, and celebrate results. We're looking for a Customer Success Manager (Renewals Focus) who thrives in a fast-paced environment, builds meaningful customer relationships, and is passionate about driving retention and growth.This role is central to ensuring...

  • Customer Success Analyst

    7 days ago

    Chennai, Tamil Nadu, India Camu Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Job Title:Product Support SpecialistLocation:Madurai, IndiaEmployment Type:Full-timeTravel Requirement:Domestic and occasional international travel as neededAbout the RoleWe are seeking a proactive and customer-focusedProduct Support Specialistwith strong expertise in handling client relationships and product implementation. The ideal candidate will act as a...