Customer Success Executive

1 week ago

Chennai, Tamil Nadu, India CADD Centre Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Job Summary:

We are seeking a proactive and customer-oriented Customer Success Executive to join our team. The ideal candidate will be responsible for ensuring a smooth onboarding experience, ongoing engagement, and post-course satisfaction for students. You will act as the main point of contact for enrolled learners, addressing their queries, tracking their progress, and helping them maximize the value of our training programs.

Key Responsibilities:

  • Onboarding Support:
  • Welcome new students and provide orientation on course content, schedules, and platform usage.
  • Guide students through the registration process and support them in accessing learning resources.
  • Student Relationship Management:
  • Build strong relationships with learners to ensure a positive learning experience.
  • Regularly check in on student progress and proactively resolve any concerns.
  • Course Progress & Engagement:
  • Monitor student attendance and participation.
  • Coordinate with trainers to follow up on student performance and share feedback.
  • Encourage students to complete assignments and projects on time.
  • Support & Resolution:
  • Address all student queries through phone, email, or WhatsApp professionally and promptly.
  • Escalate unresolved issues to the relevant teams (technical, academic, or admin).
  • Feedback Collection & Reporting:
  • Conduct mid-course and final feedback calls to gather insights on learner satisfaction.
  • Maintain detailed records of student engagement and satisfaction reports.
  • Retention & Upselling:
  • Promote add-on courses, certifications, or advanced modules to existing students.
  • Help students understand the career benefits of continuing with advanced training.

Required Skills & Qualifications:

  • Bachelor's degree in any discipline (preferred: Business, Education, or Communication).
  • 1–3 years of experience in a customer-facing role, preferably in the education or training sector.
  • Excellent communication and interpersonal skills.
  • Proficient in using CRM tools, MS Office, and online communication platforms.
  • Strong problem-solving ability with a customer-first mindset.

Company profile:

Regards,

Irene

'

Job Types: Full-time, Permanent, Fresher

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Ability to commute/relocate:

  • Chennai, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience:

  • Customer support: 1 year (Preferred)
  • Customer success: 1 year (Preferred)

Work Location: In person

  • Customer Success Executive

    3 days ago

    Chennai, Tamil Nadu, India SANeForce Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSANeForce has been providing salesforce automation software solutions to the pharmaceutical and healthcare industry for nearly 20 years. Our innovative Pharma CRM Solutions foster growth, collaboration, and sustainability. We understand our clients' needs, delivering comprehensive solutions with real business impact. SANeForce operates in...

  • Customer Success Executive

    3 days ago

    Chennai, Tamil Nadu, India SANeForce Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Success ExecutiveLocation: Chennai (Work from Office)Experience: 6 months - 1 yearLanguages Required: English & Hindi (Fluency in both is mandatory)Industry: SaaSAbout SANeForceSANeForceis a technology company based in Chennai that provides software products and services such as Sales Force Automation, Distribution Management System...

  • Customer Success

    3 days ago

    Chennai, Tamil Nadu, India Paperflite Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Introducing Paperflite:Paperflite is a fast-growing tech company that's changing how businesses connect with their audience. We've developed a suite of innovative products—Paperflite, Cleverstory, heysales, SEEK and Moonshot - that help revenue teams tell their stories better. Our tools empower global brands like Louis Vuitton, Grammarly and Harvard...

  • Customer Success Manager

    3 days ago

    Chennai, Tamil Nadu, India Zocket Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Customer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...

  • Customer Success Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India GESTAMP AUTOMOTIVE CHENNAI PVT LTD Full time ₹ 6,30,000 - ₹ 15,68,037 per year

    A Customer Success Specialist's job is to manage the customer relationship post-sale, ensuring they gain maximum value from the product and are satisfied, which promotes retention and growth for the company. Key responsibilities include client onboarding, providing product training and support, monitoring customer health and engagement, resolving issues,...

  • Customer support executive

    6 days ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 1,33,000 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 10:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Job Description:We are seeking immediate joiners for our CM Helpline process. As a Customer Support...

  • Customer Success Manager

    7 days ago

    Chennai, Tamil Nadu, India Freshworks Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    Manager - Customer Success - US Job Description As the Manager of Customer Success for the NA Team, you will lead a specialised team of Customer Success Managers (CSMs) responsible for driving value and engagement. Your leadership will ensure strong collaboration with customers, effective adoption strategies, and long-term customer success across the...

  • Customer Success Manager

    7 days ago

    Chennai, Tamil Nadu, India pando Full time ₹ 60,00,000 - ₹ 1,20,00,000 per year

    Job Description Company Overview: Pando is a global leader in supply chain technology, building the world's quickest time-to-value Fulfilment Cloud platform. Pandos Fulfilment Cloud provides manufacturers, retailers, and 3PLs with a single pane of glass to streamline end-to-end purchase order fulfilment and customer order fulfilment to improve service...

  • Customer Success Engineer

    7 days ago

    Chennai, Tamil Nadu, India Alchemy USA Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role DescriptionThis is a full-time on-site role located in Chennai for a Customer Success Engineer. The Customer Success Engineer will be responsible for managing customer relationships, providing technical support, troubleshooting issues, and ensuring customer satisfaction. This role involves working closely with the sales and product teams to understand...

  • Customer Success Manager III

    7 days ago

    Chennai, Tamil Nadu, India ZoomInfo Technologies LLC Full time

    ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen–fast. At ZoomInfo,...