Customer Success Manager

3 days ago

Chennai, Tamil Nadu, India Zocket Technologies Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the organization -

At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to achieve superior results with minimal human intervention. This vision is driven by our cutting-edge Agentic AI systems — next-generation intelligent agents designed not just to assist, but to autonomously execute complex marketing tasks.

As a Customer Success Manager at Zocket, you will play a critical role in helping our customers fully leverage these innovative AI-driven marketing solutions. You will serve as the trusted partner and advocate for our clients, ensuring they achieve maximum value and success with Zocket's platform. Your work will involve deeply understanding customer needs, guiding them through the adoption of autonomous AI tools, and helping them optimize their campaigns across major advertising channels like Google Ads and Meta (Facebook & Instagram).

You will collaborate closely with customers to address challenges, provide strategic insights, and enable seamless integration of AI-powered workflows into their marketing operations. By fostering strong relationships and proactive communication, you will ensure customers not only meet but exceed their marketing goals while benefiting from automation and data-driven decision-making.

In this role, you will be at the forefront of helping businesses unlock new efficiencies and effectiveness in digital marketing — turning complex AI technology into tangible business outcomes and long-term success stories.

Eurasia Team (12 PM to 9 PM)

What you'll be responsible for:

  • Act as the primary customer success partner for our Eurasia clients, ensuring they unlock maximum value from Zocket's platform.
  • Build strategic, trusted relationships that foster long-term loyalty and advocacy.
  • Utilize customer insights and data to proactively address challenges, drive adoption, and increase product ROI.
  • Advocate for customer needs internally to continuously enhance the product and service experience.
  • Master Zocket's product capabilities to effectively guide clients in optimizing their social media marketing efforts.

What we're looking for:

  • Minimum 2 years in Customer Success or Client Relationship roles, ideally in SaaS.
  • Availability to work during Eurasia business hours (12 PM to 9 PM).
  • Outstanding interpersonal and communication skills, able to engage diverse clients confidently.
  • Strong analytical skills to detect patterns and provide actionable recommendations.
  • Positive, proactive approach with a genuine passion for customer success.

Why join Zocket?

  • Play a pivotal role in a fast-growing startup revolutionizing social media marketing for businesses across Eurasia.
  • Join a motivated, collaborative team that fosters professional growth and a positive work environment.
  • Work directly with a diverse range of clients, helping them achieve measurable results.
  • Benefit from flexible hours, comprehensive perks, and engaging company events.
  • Zocket's platform combines automation and insights to simplify marketing efforts and accelerate business growth.

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