Technical Support Executive
2 weeks ago
About the Role
We are looking for a proactive and service-oriented Technical Support Executive to assist our clients and site visitors with application and software-related queries.
Key Responsibilities
Handle queries from clients and site visitors via calls, emails, or chat
Provide first-level troubleshooting for software and application issues
Escalate unresolved or complex issues to the technical/engineering team
Document queries, resolutions, and support processes for knowledge sharing
Guide clients through product features, configurations, and best practices
Ensure timely follow-ups and maintain client satisfaction
What We're Looking For
- Bachelor's degree in Computer Science or any feild, IT, or related field (or relevant experience)
- Strong problem-solving and analytical skills
- Knowledge of software applications, web platforms, or SaaS tools
- Excellent verbal and written communication skills
- Ability to multitask and work effectively in a fast-paced environment
Good to Have
Familiarity with support/ticketing tools (e.g., Zendesk, Freshdesk, Jira, Zoho Desk)
Understanding of web technologies, databases, or cloud platforms
Previous client-facing support experience
Job Type: Full-time
Pay: ₹20, ₹30,000.00 per month
Application Question(s):
- What's your current location?
- What's your expected salary?
- How much experience do you have?
Work Location: In person
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