Project & Customer Support / Technical Executive

1 day ago

Delhi, Delhi, India Lezivia Lifesciences Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Project & Customer Support / Technical Executive

Department: Projects & Technical Services

Location: Delhi, Noida

Reporting To: Project Manager / Head – Technical Services

Key Responsibilities

Projects


• Carry out installations as per company's technical guidelines and instructions.


• Manage and execute projects efficiently, ensuring adherence to timelines and quality standards.


• Monitor project progress and prepare regular progress reports.


• Maintain project costs within approved budgets and ensure proper cost controls.


• Supervise and guide project teams; ensure effective deputation and coordination.


• Prepare, implement, and maintain project/visit reporting systems, including digital or online methods when

applicable.


• Travel to various project sites and report to the Delhi Head Office (H.O.) as per company instructions.


• Submit daily reports on site activities, project status, plans, and pending issues to the reporting head.


• Capture and maintain photographic and documentary records of site visits, events, and installations.


• Submit visit and site reports to the Marcom Department at the Delhi H.O.

Customer Support / Technical


• Provide pre-sales technical assistance, commissioning, testing, and training for customers.


• Deliver post-sales services including maintenance, troubleshooting, and warranty support.


• Conduct user training sessions for equipment handling and basic troubleshooting.


• Provide warranty and AMC (Annual Maintenance Contract) services as per company procedures.


• Carry out repairs and maintenance of company products at customer sites and company facilities.


• Develop and implement service and visit reporting systems, including online reporting where applicable.


• Visit customer and installation sites regularly as per instructions and maintain proper documentation.


• Submit visit reports to the Marcom Department at Delhi H.O. and provide daily updates on activities and

actions taken.


• Maintain appropriate records and photos of customer interactions, service events, and site activities.


• Execute other assignments and tasks as delegated by the company periodically.

Skills & Competencies:


• Strong technical understanding of installation, commissioning, and maintenance.


• Excellent communication and reporting skills.


• Ability to handle multiple projects and service requests efficiently.


• Proactive, organized, and detail-oriented approach.


• Team leadership and coordination skills.


• Willingness to travel frequently to project and customer sites.


• Knowledge of MS Office and online reporting tools.

Qualifications & Experience:


• Diploma or Bachelor's degree in Engineering (Electrical / Mechanical / Electronics) or related technical field.


• 1–3 years of experience in project execution, technical service, or customer support.


• Freshers with relevant technical background and willingness to travel may also apply.

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