Customer Relationship Management Executive

5 days ago

Mumbai, Maharashtra, India RK Mumbai Realtors Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Us

Established in 1988, RK Mumbai Realtors is a second-generation real estate consultancy specializing in the purchase, sale, and lease of residential and commercial properties across Mumbai & Dubai.

Under the leadership of Ravi Kewalramani, a seasoned real estate consultant with decades of industry expertise, we have built a reputation for trust, integrity, and excellence. Ravi's hands-on approach, deep market insights, and client-first philosophy have been instrumental in guiding individuals, families, investors, and corporates toward making informed real estate decisions. With over 35 years of experience, we deliver professional, transparent, and personalized services. Our turnkey solutions are tailored to meet the unique needs of each client, ensuring a seamless and hassle-free property journey.

At RK Mumbai Realtors, we don't just close deals - We Build Relationships. Whether you are a buyer seeking clarity or a broker striving to do better or a leader with a story to share, our goal is clear. We want to build a more ethical, informed and human real estate ecosystem in India. Our legacy of trust continues to thrive under Ravi's vision of combining traditional values with modern real estate practices, making us one of Mumbai's most respected and reliable real estate consultancy.

Key Responsibilities:

  • Manage and update property information in the CRM system with complete accuracy.
  • Coordinate with the sales team to ensure timely follow-ups with leads and clients.
  • Track inventory, maintain the lead pipeline, and share regular updates and reports with management.
  • Handle sales/client queries, providing details on projects, offers, and available properties.
  • Ensure smooth communication between clients and internal teams (sales, operations, and marketing).
  • Prepare daily and weekly reports on leads, conversions, and client interactions.
  • Update property leads in the CRM software, monitor sold and unsold inventory, and provide ongoing support to the sales team..

Key Requirements:

  • Graduate in any discipline.
  • 1–3 years of experience in customer service, CRM & real estate sales support.
  • Proficiency in any CRM software and MS Office (Excel, Word, PowerPoint).
  • Strong communication and interpersonal skills.
  • Ability to multitask, prioritize, and work under pressure.
  • Customer-focused with problem-solving abilities.

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