Customer Support Manager

2 days ago


Hiranandani Estate Thane Maharashtra, India DrStore Full time ₹ 30,00,000 - ₹ 40,00,000 per year

Job description

Company Description

Tracky, a distinguished brand under Drstore Healthcare Services India Pvt Ltd, is dedicated to revolutionizing preventive healthcare through smart IoT products and innovative at-home diagnostic services. Tracky promises accessible, convenient, and effective healthcare solutions designed to empower individuals to live healthier lives.

Role Description

This is a full-time on-site role located in Thane for a Customer Support Manager. The Customer Support Manager will be responsible for managing day-to-day activity of assigned team along with customer interactions, addressing customer queries, providing technical support, ensuring customer satisfaction, and offering online support. The role involves identifying customer needs and resolving their issues promptly to ensure a positive experience.

Qualifications

  • Customer Support and Customer Service skills
  • Experience in Customer Satisfaction and Online Support
  • Technical Support skills
  • Excellent verbal and written communication skills
  • Client call handling and query resolution experience is must
  • Bachelor's degree in a relevant field is preferer

Requiremenets

Experience -: 3 Yrs+

Salary-: 3-4LPA

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Benefits:

  • Life insurance
  • Provident Fund

Experience:

  • Customer support: 1 year (Required)

Language:

  • English (Required)

Work Location: In person



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