
Customer Support Manager
2 days ago
Job description
Company Description
Tracky, a distinguished brand under Drstore Healthcare Services India Pvt Ltd, is dedicated to revolutionizing preventive healthcare through smart IoT products and innovative at-home diagnostic services. Tracky promises accessible, convenient, and effective healthcare solutions designed to empower individuals to live healthier lives.
Role Description
This is a full-time on-site role located in Thane for a Customer Support Manager. The Customer Support Manager will be responsible for managing day-to-day activity of assigned team along with customer interactions, addressing customer queries, providing technical support, ensuring customer satisfaction, and offering online support. The role involves identifying customer needs and resolving their issues promptly to ensure a positive experience.
Qualifications
- Customer Support and Customer Service skills
- Experience in Customer Satisfaction and Online Support
- Technical Support skills
- Excellent verbal and written communication skills
- Client call handling and query resolution experience is must
- Bachelor's degree in a relevant field is preferer
Requiremenets
Experience -: 3 Yrs+
Salary-: 3-4LPA
Job Type: Full-time
Pay: ₹30, ₹40,000.00 per month
Benefits:
- Life insurance
- Provident Fund
Experience:
- Customer support: 1 year (Required)
Language:
- English (Required)
Work Location: In person
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