Customer Care Associate

6 days ago

Hiranandani Estate Thane Maharashtra, India Avenue Supermart LTD Full time

**Roles and Responsibilities**
- Receiving customer complaints through phone, mails & website.
- Updating the complaints in the database, forwarding the complaints to concern store managers & their respective seniors.
- If complaints are critical or require any further clarification need to speak with the customers & store managers.
- Following up with the store manager or concerned department managers to ensure the complaints are resolved on a timely basis.
- Log, classify, follow-up and close all Customer Complaints / Queries in coordination with respective Store Team
- Active follow up with internal cross functional teams to resolve customer complaints
- Weekly / fortnightly / monthly customer complaints need to be reviewed & critical complaints need to be updated in the region wise.

**Preferred Background / Experience**
- 1-3 years’ experience in customer handling role
- Education Background - Graduation
- Excellent Written and Oral Communication Skills (Good command over English)
- Good understanding of MS Word and MS Excel
- Hiranandani, Thane (DMART Head Office)

**Job Types**: Full-time, Permanent

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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