Customer Care Executive

18 hours ago


Wagle Estate Thane Maharashtra, India Home Revise Full time

Designation: Customer Care Executive (Dispatch Department)

Gender: Female Only.

Experience: 0 - 2 Yrs

Location: Mumbai (Thane)

Joining Period: Immediate-15 Days

Function: Handles all customer queries in a professional manner, Gives solution to them & forward to respective department for solution and should see towards customer satisfaction.

Roles and responsibilities:

  • Attend calls from customers & understand their requirements.
  • After understanding the customer requirement, give them a solution.
  • If a solution is not sufficient through a phone call, send a query to the Hardware Or Software Guy.
  • Also if the customer query is about courier status then let them know & also inform the dispatch team .
  • Coordination with respective departments depends on customer query.
  • Handle calls on IVR System.
  • Make sure about customer satisfaction.
  • Quick response to customer
  • Making report as suggested from Senior.
  • Basic greetings skill on the phone.
  • Other tasks as assigned

Job Type: Full-time

Pay: ₹11, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Leave encashment

Work Location: In person



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