Customer Care Executive

4 days ago


Wagle Estate Thane Maharashtra, India Consult Hagnos Full time

Location: Thane Mumbai
- Should be capable of handling calls (inbound & outbound) for long duration, on voice or video
- Should have genuine interest in addressing customers Queries, Requests and Complaints (QRC)and ensure to provide first time resolution - Should be empathetic to customers QRC and have excellent probing and problem-solving skills to handle irate customers - Should be open to working in a rotational shift
- Should dedicate for continuous learning of products, processes and market - Should be a team player and willing to help new and fellow CSRs to come up the curve
- Discuss action plan to achieve assigned input and output targets Should be able to work under pressure situation and achieve agreed targets
- Ability to exercise required independent judgement in dealing with situations, in adherence and accordance with the company protocols

**Salary**: ₹15,691.16 - ₹18,069.43 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person

**Speak with the employer**

+91 9174653368



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