Cluster Operations Lead

3 days ago


Pune, Maharashtra, India JLL Full time ₹ 12,00,000 - ₹ 36,00,000 per year

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Key Responsibilities:

Cluster Operations Management

Supervise day-to-day facility operations across all bank branches/sites in the assigned cluster.

Ensure uninterrupted services including housekeeping, security, technical maintenance, and vendor operations.

Compliance Management

Ensure 100% statutory compliance across all sites.

Regularly audit documentation, licenses, and permits as per client and legal requirements.

Conduct site audits and coordinate with vendors for timely renewals of statutory documents like fire NOC, lift license, DG set permissions, etc.

Vendor Management

Monitor vendor performance, deployment, and billing.

Conduct periodic vendor reviews and take corrective actions when required.

Validate vendor invoices and service quality against SLAs.

Branch Visits as per schedule

Client Relationship & Reporting

Act as a single point of contact (SPOC) for the client for operational issues within the cluster.

Attend periodic client meetings to review operations, compliance status, and

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.



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