Network Operation Lead

1 day ago


Pune, Maharashtra, India NCS Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Overview:

We are hiring a senior Network Operations Lead to oversee day-to-day managed services operations for enterprise network environments across clients. This role requires strong technical depth in networking technologies and a proactive, hands-on leadership style.

Key Responsibilities:

  • Lead L2 network support operations (routing, switching, firewall, VPN, SD-WAN).
  • Review team performance, guide on troubleshooting, and ensure operational SLAs are met.
  • Perform periodic health checks, configuration reviews, and drive network improvements.
  • Ensure adherence to network security and compliance best practices.
  • Coordinate with ISPs, clients, and cross-functional teams for issue resolution.
  • Validate incident tickets, changes, and problems; drive RCA and documentation.
  • Work with the monitoring team to ensure relevant alerting and visibility.
  • Lead the onboarding and documentation of new clients.

Required Skills:

  • Strong technical expertise in:
  • Cisco, Juniper, Aruba, Fortinet, Palo Alto (firewalls, routers, switches)
  • Load Balancers (F5, Citrix)
  • SD-WAN, VPN, MPLS, BGP, OSPF
  • Experience with monitoring tools like SolarWinds, LogicMonitor, etc.
  • Exposure to NAC, NMS, wireless and security operations.
  • ITSM Technologies (JIRA, ServiceNow) awareness and usage.
  • Good understanding of ITIL-based operations and service delivery.
  • Excellent problem-solving and team management skills.
  • 8-10 years of relevant experience.

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