Desktop Support Engineer

4 days ago

Perungudi, Tamil Nadu, India Ison Xperiences Full time ₹ 6,00,000 - ₹ 8,00,000 per year
  1. Basic Understanding on BPO Dialer like Aspect, Convex, Genesis.
  2. Excellent knowledge in Desktop, laptop, Office applications, BYOD, printer, installation and configuration and Wi fi/Network troubleshooting
  3. Escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all relevant personnel in the communication loop.
  4. Configuration/ reconfiguration of client machines to ensure optimum performance and service availability to all users.
  5. Call logging & follow-up action with the principal Vendors (HP, Dell, and others) for warranty related incidents keeping helpdesk informed.
  6. Supporting users by providing a timely and clear indication of the nature of the problem, the estimated time of completion and possible work-around. Escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all relevant personnel in the communication loop.
  7. Arranging/ downloading from Internet and loading of drivers of peripherals, as & when need arises.
  8. Configuration/ reconfiguration of client machines to ensure optimum performance and service availability to all users.
  9. Client configuration of MS Outlook/ other email clients.
  10. Installing, reloading, reconfiguring of any desktop/ office automation software, E-mail clients, browsers, applications, clients of any application etc., as and when required.
  11. Re-establishing the network connectivity and application availability after any hardware/ software failure.
  12. In case of hard disk failure, the engineer should retrieve the data & transfer to the replaced disk.
  13. Ensuring latest version of antivirus software is loaded on all Pcs / Laptops & is active at all times.
  14. Ensuring process ISMS policy on process systems.
  15. Aware of Installation & troubleshooting of critical applications & their usage guidelines.
  16. Call logging & follow-up action with the principal Vendors Tata / Airtel, HP, Dell and others) for warranty related incidents keeping helpdesk informed.
  17. Operating Systems (OS) installation / re-installation, upgrades, and patches for desktops when necessary.
  18. Marinating day to day IT checklist liker Dialer, server, incident tracker, uptime tracker.

Requirements Preferred

1. Under graduate (Communications / Electrical & Electronics / Computer Science/ Computer Application)

2. With minimum 6 months of experience in working and managing BPO environment.

3. Experience in Windows Desktop & troubleshooting network issues.

4. Good understanding of Microsoft Windows10, Windows 7 .

5. CCNA/Micro Soft/ITIL certifications preferred.

6. Ability to interact efficiently with peers and customers is required;

7. Ability to multitask effectively;

8. Experience troubleshooting and diagnosing daily issues

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