Desktop Support Engineer

6 days ago


Perungudi, Tamil Nadu, India RARMATRIX TECHNOLOGIES PRIVATE LIMITED Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Technical Support: Provide first-level support for hardware, software, and network issues, diagnosing and resolving technical problems for end-users.

  • Installation & Configuration: Install, configure, and maintain desktop systems, computer peripherals (like printers), and software applications.
  • Troubleshooting: Troubleshoot and resolve network connectivity issues, software bugs, and hardware malfunctions to minimize downtime.
  • System Maintenance: Conduct regular system maintenance, install software and hardware updates, and manage user accounts and permissions.
  • Documentation: Develop and maintain technical documentation, user guides, and records of IT inventory, issues, and solutions.
  • User Support: Communicate with users to understand problems, provide basic training on computer operation and software usage, and manage expectations during the resolution process.
  • Collaboration: Work with other IT teams to resolve complex technical issues and contribute to larger IT projects, such as hardware rollouts or system upgrades.
  • Escalation: Escalate unresolved issues to specialized teams or higher-level officials when necessary.
  • Security: Ensure the security and privacy of IT equipment and data by managing access rights and maintaining system security.

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Life insurance
  • Provident Fund

Work Location: In person



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