Partner Success Manager

Job Description:

Title: Manager
- Partner Success

Location:
Ahmedabad (Onsite)

Experience Required:
6–10 years

Function:
Client Success / Partnership Management / Team Leadership

Industry:
EdTech / Accounting / Offshore Services / Continuing Education

About the Role

We are hiring a Partner Success Manager to lead and scale the Partner Success function. This person will serve as the second-in-command to the department head and is expected to eventually take over significant portion of current leadership responsibilities. The ideal candidate is a strong communicator, strategic thinker, and people-first leader who thrives in dynamic, growth-oriented environments.

Key Responsibilities

Partner Management

· Serve as the primary point of contact for content partners (speakers, educators, and subject matter experts).

· Coordinate onboarding, content submission, and delivery timelines for webinars and on-demand programs.

· Build long-term relationships and ensure ongoing engagement from qualified educators.

· Manage partner communications for compliance, content updates, renewals, and feedback loops.

Team Leadership

· Lead a growing team of Partner Success Associates.

· Provide mentorship, performance feedback, and process clarity to ensure high-quality partner experiences.

· Monitor workload distribution and support team growth.

Process Optimization

· Improve systems for onboarding, content tracking, SLA adherence, and partner retention.

· Identify process gaps and collaborate with tech/product teams to streamline operations.

· Support migration of tracking and reporting systems from spreadsheets to internal dashboards/tools.

Cross-Functional Collaboration

· Work closely with Content, Compliance, Tech, Sales, and Support teams to align priorities and solve delivery challenges.

· Ensure educational content aligns with regulatory requirements (e.g., NASBA standards in the U.S., IRS, etc.).

Requirements:

· Exceptional verbal and written communication required with experience of speaking with external stakeholders as well as management.

· 6–10 years of experience in customer success, client delivery, client relationship management or partner management roles.

· At least 2 years of team management experience with direct reports.

· Strong communication and relationship-building skills, especially with international stakeholders.

· Familiarity with CRM platforms (e.g. Zoho, etc.), project trackers, and Excel-based reporting.

· Experience with U.S.-based clients, especially in accounting, tax, EdTech, or compliance services is a plus.

· Prior exposure to NASBA or continuing education platforms is a bonus but not mandatory.

What Success Looks Like

· Partners are onboarded, engaged, and supported with minimal friction.

· Internal team is high-performing, autonomous, and growing under your guidance.

· Content pipeline is consistent, compliant, and aligned with audience needs.

· The department scales without compromising on service quality or compliance.

Location & Shift:

· This is a full-time onsite role in Ahmedabad.

· 5 PM IST to 02 AM IST M-F. (Weekends off).

What this role is not:

· Not Customer Support: This is not a role where you're handling tickets, technical queries, or reactive support. You're managing strategic relationships, not troubleshooting errors.

· Not Sales or Lead Gen: You won't be cold-calling, pitching services, or chasing quotas. This role is about retention, relationship-building, and delivery coordination with already-engaged partners.

· Not a Back-office Job: While there's a strong operational element, this is not a purely backend or data-entry role. You'll be speaking directly with high-profile educators, thought leaders, and U.S.-based professionals.

· Not a Passive Admin Role: We're not looking for someone to just follow checklists. We need someone who takes ownership, drives improvements, and proactively ensures nothing slips through the cracks.

· Not Just an Individual Contributor: While you'll roll up your sleeves, you'll also lead a team, mentor associates, and help grow the function. This role requires leadership maturity and collaboration.