Customer Technical Support

1 day ago


Gwalior, Madhya Pradesh, India JKCement Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Company Description

JK Cement Ltd is one of India's leading manufacturers of Grey Cement and the third largest White Cement manufacturer in the world. With operations commencing in 1975 in Rajasthan, JK Cement has grown to have a significant presence both domestically and internationally. The company is a technology leader and customer-oriented, with an installed grey cement capacity of 14.7 MnTPA. JKCL is the top Wall Putty manufacturer worldwide and markets its products in 43 countries through subsidiaries such as JK Cement Works Fujairah FZC and JK White Cement (Africa) Ltd.

Role Description

This is an on-site, full-time role based in Gwalior for a Customer Technical Support Specialist. The Customer Technical Support Specialist will be responsible for providing technical assistance to customers, troubleshooting issues, and ensuring customer satisfaction. Day-to-day tasks will include responding to customer inquiries, diagnosing technical problems, offering solutions, and following up to ensure resolution. The role requires close collaboration with other teams to enhance the customer experience and maintain high service standards.

Qualifications

  • Technical Support and Troubleshooting skills
  • Robust Analytical Skills
  • Experience in Customer Support and ensuring Customer Satisfaction
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team
  • Relevant experience in the cement industry is a plus
  • Bachelor's degree in a related field or equivalent practical experience


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