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Telesales Executive

3 weeks ago

Belgharia Kolkata West Bengal, India Milligram IT Full time ₹ 1,44,000 - ₹ 2,16,000 per year

Key Responsibilities

  • Make outbound calls to prospective students and parents, explain about courses.
  • Answer inbound calls and resolve students/parents queries in a professional manner.
  • Generate leads, set appointments, or close sales over the phone.
  • Maintain accurate records of calls, students details, and outcomes in CRM/software.
  • Follow communication scripts and adhere to company guidelines.
  • Meet daily/weekly/monthly call and conversion targets.
  • Escalate complex queries to the supervisor/manager when required.
  • Build and maintain positive relationships with customers.

Key Skills & Competencies

  • Excellent communication and interpersonal skills.
  • Ability to handle rejection and remain motivated.
  • Persuasive and target-driven attitude.
  • Proven track record in a sales environment
  • Mature attitude, confident with a capability to discuss course with students.
  • Having friendly personality and a team player
  • Should have ability to communicate effectively with students from diverse social backgrounds.
  • Basic computer knowledge and familiarity with MS Office/CRM tools.
  • Fluency in Bengali, English, Hindi.
  • Ability to persuade and close sales over the phone.
  • High energy, self-motivated, and goal-oriented mindset.
  • Ability to work independently and as part of a team.

Qualifications & Experience

  • Minimum 12th pass; graduate preferred.
  • 0–3 years of experience in telecalling / telesales / customer service (freshers can apply).
  • Prior experience in sales, BPO, or customer care is an added advantage.

KPIs (Key Performance Indicators)

  • Number of calls made/attended per day.
  • Lead conversion rate / sales achieved.
  • Customer satisfaction score.
  • Accuracy of data entry and call logs.
  • Proven experience in telemarketing, telesales, or customer service preferred.

Job Type: Full-time

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement

Work Location: In person