Lead Generation Specialist

5 days ago

Swati Studio Mumbai, India Nonagon Executive Research Full time ₹ 6,00,000 - ₹ 12,00,000 per year

What you should have:

 A bachelor's degree or a related field.

 A minimum of 2 years' relevant experience in tele-calling/customer handling both inbound/outbound.

 Fluent in English, Hindi and if in any South languages i.e. Tamil, Telugu & Kannada.

 Excellent interpersonal and communication skills.

 Proficient in all Microsoft applications.

 A team player with leadership skills an target oriented.

 Maintain a positive attitude focused on customer satisfaction.

 Unparalleled bias for action with an ability to operate in a fast-paced environment.

What will you do?

 Handling inbound and outbound calls from Institutes / Customers / Franchise Channel Partner (FCP) and creating

leads for the sales team.

 Sending E-mails to the Institutions / Customers / Franchise Channel Partner (FCP) to create lead and maintaining

MIS.

 Coordinating with Institution / Customer / Franchise Channel Partner (FCP) regarding online loan

application journey for smooth processing till disbursal.

 Identify Institutions / Customers' / Franchise Channel Partner (FCP) needs and fulfilling them with our products or

services.

 Handle Institution / Customers' / Franchise Channel Partner (FCP) requests/inquiries related to their

Empanelment/Loan application process, products & services in a professional manner & serve all customers

regardless of segment up to the level of their full satisfaction.

 Understanding key customer individual needs and addressing these and meeting with managers in the

organization to plan strategically.

 Activating existing empaneled Institute's / Franchise Channel Partner (FCP) with regular calls and

encouraging them to source fresh business i.e. Customer/Institution.

 Training Institute team members / Franchise Channel Partner on customer loan application journey.

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