Customer Support Officer

Customer Support Officer

Job Title: Customer Support Officer Designation: Customer Support Officer

Location: Mph-Cybercity Tower 4, Pune, IN Job Summary:

We are seeking a dedicated and detail-oriented Customer Support Officer to join our team. The ideal candidate will possess strong knowledge in the insurance sector and demonstrate excellent communication skills, both written and spoken. This role is pivotal in ensuring customer satisfaction and providing effective solutions to client inquiries.

Responsibilities:

• Provide exceptional customer service by addressing inquiries and resolving issues related to insurance products and services.
• Communicate clearly and effectively with customers through various channels, including phone, email, and chat.
• Maintain a thorough understanding of insurance policies, procedures, and regulations to assist customers accurately.
• Document customer interactions and feedback in the system to ensure a seamless experience.
• Collaborate with internal teams to escalate and resolve complex customer issues promptly.
• Conduct follow-ups with customers to ensure their concerns are addressed and satisfaction is achieved.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Contribute to the development of customer support processes and best practices.

Mandatory Skills:

• Strong knowledge of insurance products and services.
• Excellent written and verbal communication skills.
• Ability to convey complex information in a clear and concise manner.
• Proficient in using customer support software and tools.
• Strong problem-solving skills and attention to detail.

Preferred Skills:

• Experience in a customer support role within the insurance industry.
• Familiarity with CRM systems and customer support platforms.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Strong interpersonal skills and a customer-centric mindset.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Relevant certifications in insurance or customer service are a plus.
• Demonstrated ability to work collaboratively in a team environment.

If you are passionate about providing excellent customer service and have a strong background in insurance, we encourage you to apply for this exciting opportunity to join our team as a Customer Support Officer.

About Mphasis:

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Equal Opportunity Employer:

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.
Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to and let us know your contact information and the nature of your request.

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