Customer Support Manager

1 week ago

Pune, Maharashtra, India Vaishvik Shodh Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:
Customer Support Manager

Qualification:
MBA (Preferred)

Key Responsibilities:

  • Lead and manage the customer support function with strong proficiency in communication and negotiation.
  • Train and mentor the support team to effectively deliver admission pitches and handle parent queries with professionalism.
  • Engage directly with parents for admission discussions, parent retention initiatives, and fee collection support.
  • Drive remarkable progress in lead generation, ensuring effective follow-ups and converting leads into walk-ins and confirmed admissions.
  • Monitor and improve the lead conversion process to maximize admissions.
  • Provide personalized support to parents as needed, addressing concerns and building long-term relationships.
  • Collaborate with the marketing and admissions teams to enhance customer touchpoints and overall parent experience.
  • Prepare and maintain reports on lead generation, conversion rates, and parent satisfaction.
  • Establish and refine customer support processes to align with institutional goals.

Skills Required:

  • Excellent communication and interpersonal skills.
  • Strong negotiation and problem-solving abilities.
  • Proven ability to train, motivate, and manage a team.
  • Result-oriented with experience in lead generation and conversion.
  • Customer-centric mindset with ability to build trust and rapport with parents.
  • Proficiency in CRM tools and MS Office Suite.

Experience:
3–5 years in customer support, sales, or admissions (education sector preferred).

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