Customer Support Manager

3 days ago

Pune, Maharashtra, India xTenTeam Full time ₹ 12,00,000 - ₹ 24,00,000 per year

The Customer Support Manager is responsible for handling key client accounts and working alongside Engineering teams, business analysts they act as Subject Matter Expert for our Enterprise Clients - and will effectively train our clients on product features and product capabilities, ensuring client success at all times.

Shift Timings :

  • During Training Period(2 months) - 5 Days Work Week (From Office) - 9:00 AM - 6:00 PM IST
  • Post Training - 5 Days Work Week (Remote) - 02:00 PM - 11:00 PM IST

Roles & Responsibilities:-

  • Provide world class support to our clients on our flagship SaaS platform - MyNextHire.
  • Develop and maintain strong client relations that promote retention, renewals and loyalty.
  • Responsible for maintaining a positive and happy Net Promoter Score for your set of clients.
  • Responsible for client advocacy.
  • Act as the subject matter expert for our enterprise clients.
  • Product Feedback and Enhancements: Gathering customer feedback, analyzing important trends, and providing valuable insights to the product team and the business analysts to drive continuous improvement and enhance the product's features and functionality.
  • Act as the ears and eyes of our product team.
  • Work with engineering teams and busianess analysts to identify and prioritize client requests to deliver value and growth.
  • Product Adoption: Assisting customers in effectively implementing and adopting the product, ensuring they achieve success at all times.
  • Business Acumen: Having a strong understanding of the customer's business goals, challenges, and industry trends.
  • Handle and own critical client escalations.

Experience and Skills :-

  • Top-class communication skills.
  • Demonstrated understanding of customer use cases, and recommending solutions in the past.
  • Empathy and passion for customer success - understand the human element that comes with customer success.
  • Attention to detail. Should be a quick learner.
  • Ability to handle clients in any situation.
  • Willingness to know the product inside out. Ability to develop deep product knowledge and its technical aspects like API Integrations.
  • Honest, dedicated, efficient, proactive and should have a can-do attitude.
  • Experience working with SaaS companies (preferred)
  • 0-3 years of experience of account management - handling enterprise clients.
  • A creative problem-solver, capable of solving client queries when needed without relying on others.

You will interact with a broad level of client contacts like Talent Acquisition Leaders, Recruiters and Hiring Managers and HRTech.

Regards,

Amita Mane

Team MyNextHire

MyNextHire: Your Premier Platform for Hiring Solutions

Transform your hiring process with MyNextHire. Access top recruitment tools and expert insights to effortlessly find and secure your next great

  • Customer Support Manager

    2 weeks ago

    Pune, Maharashtra, India Vaishvik Shodh Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Customer Support ManagerQualification:MBA (Preferred)Key Responsibilities:Lead and manage the customer support function with strong proficiency in communication and negotiation.Train and mentor the support team to effectively deliver admission pitches and handle parent queries with professionalism.Engage directly with parents for admission...

  • Customer Support Manager

    2 weeks ago

    Pune, Maharashtra, India Global Excellence Academy Full time ₹ 18,00,000 - ₹ 27,00,000 per year

    Lead, mentor, and motivate a team of customer support executives to deliver exceptional service.Conduct regular training and performance reviews to ensure team effectiveness.Manage staffing levels, scheduling, and workload distribution to maintain service standards.Ensure timely resolution of customer queries, complaints, and escalations through multiple...

  • Customer Support

    2 weeks ago

    Pune, Maharashtra, India Frido Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Support ( IVR Calls )Work Mode: OnsiteWork Days: 6 days a week with rotational shifts and rotational week offsAbout the RoleWe are seeking an experienced and proactive Senior Customer Support Executive with 1–2 years of customer support expertise, including at least 1.5–2 years in handling social media queries and escalations. The...

  • Director Customer Support

    2 weeks ago

    Pune, Maharashtra, India 6d6e8b7d-f04d-4e20-9e7e-d7e13cfbd9b3 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Head/Director of Customer Support - GlobalRoles & ResponsibilitiesDevelop and implement customer support strategies to ensure excellent customer satisfactionLead, mentor, and manage the customer support teamEnsure that customer inquiries, concerns, and issues are addressed in a timely and efficient mannerAnalyze customer feedback and implement improvements...

  • Senior Manager, Customer Support Engineering

    1 week ago

    Pune, Maharashtra, India e2c7132a-70ad-45b2-a4b5-8d0cbfaabf3c Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Senior Manager / Head of Customer Support – Enterprise SaaSWe're hiring a dynamic leader to build and scale a high-performing support team for a fast-growing SaaS company. You'll drive strategy, lead global L1/L2 teams, and ensure world-class customer experience through technical depth, data-driven decisions, and operational excellence.What We're Looking...

  • Customer Support Specialist

    5 days ago

    Pune, Maharashtra, India Rayna Tours Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionRayna Tours and Travels, an ISO-certified company in operation since 2006, is a leading tour operator based in Dubai, UAE, with branches in Abu Dhabi, Sharjah, Singapore, Malaysia, and Pune, India. Renowned for its tailored travel management services, Rayna Tours caters to the needs of leisure and business travelers worldwide. Winner of...

  • Customer Support

    2 weeks ago

    Pune, Maharashtra, India Kirloskar Oil Engines Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Location:PuneExperience:12 to 20 year(s)Job Description:Responsible for Business Revenue & Service Solutions Revenue business for the ZoneOwning up P&L responsibility for the zone IncreaseSpares Market Share for the Zone Ensure Spare Parts availability at all Service Touch Points & Maintain First Pick availability of 96% + for the zone Reduction in Number of...

  • Customer Support Representative

    7 hours ago

    Pune, Maharashtra, India UKG Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesAs a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional technical, analytical and customer service skills. This position involves providing end-user support for UKGs Pro Workforce Management solution requiring keen problem-solving abilities and a...

  • Customer Support Executive

    2 weeks ago

    Pune, Maharashtra, India Quotient Consultancy Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We have urgent opening for - Customer SupportIndustry - AMAZON , flip KARTWe are looking for a dedicated and experienced professional to join our team as aCustomer Support Executive. This role requires handling customer queriesthrough a blended process (voice + non-voice) and delivering excellent support forour international customers.Key...

  • Customer Support Intern

    2 days ago

    Pune, Maharashtra, India MaidEaze Full time ₹ 2,16,000 - ₹ 6,00,000 per year

    Company DescriptionMaidEaze is a tech-driven home services platform that connects households with verified and skilled domestic professionals. From cooking, cleaning, and babysitting to pet and patient care, MaidEaze simplifies monthly service bookings with reliability and transparency. Customers can easily browse helpers, view ratings, and schedule services...