Customer Support Manager

3 days ago

Pune, Maharashtra, India xTenTeam Full time

The Customer Support Manager is responsible for handling key client accounts and working alongside Engineering teams, business analysts they act as Subject Matter Expert for our Enterprise Clients - and will effectively train our clients on product features and product capabilities, ensuring client success at all times.

Shift Timings :

  • During Training Period(2 months) - 5 Days Work Week (From Office) - 9:00 AM - 6:00 PM IST
  • Post Training - 5 Days Work Week (Remote) - 02:00 PM - 11:00 PM IST

Roles & Responsibilities:-

  • Provide world class support to our clients on our flagship SaaS platform - MyNextHire.
  • Develop and maintain strong client relations that promote retention, renewals and loyalty.
  • Responsible for maintaining a positive and happy Net Promoter Score for your set of clients.
  • Responsible for client advocacy.
  • Act as the subject matter expert for our enterprise clients.
  • Product Feedback and Enhancements: Gathering customer feedback, analyzing important trends, and providing valuable insights to the product team and the business analysts to drive continuous improvement and enhance the product's features and functionality.
  • Act as the ears and eyes of our product team.
  • Work with engineering teams and busianess analysts to identify and prioritize client requests to deliver value and growth.
  • Product Adoption: Assisting customers in effectively implementing and adopting the product, ensuring they achieve success at all times.
  • Business Acumen: Having a strong understanding of the customer's business goals, challenges, and industry trends.
  • Handle and own critical client escalations.

Experience and Skills :-

  • Top-class communication skills.
  • Demonstrated understanding of customer use cases, and recommending solutions in the past.
  • Empathy and passion for customer success - understand the human element that comes with customer success.
  • Attention to detail. Should be a quick learner.
  • Ability to handle clients in any situation.
  • Willingness to know the product inside out. Ability to develop deep product knowledge and its technical aspects like API Integrations.
  • Honest, dedicated, efficient, proactive and should have a can-do attitude.
  • Experience working with SaaS companies (preferred)
  • 0-3 years of experience of account management - handling enterprise clients.
  • A creative problem-solver, capable of solving client queries when needed without relying on others.

You will interact with a broad level of client contacts like Talent Acquisition Leaders, Recruiters and Hiring Managers and HRTech.

Regards,

Amita Mane

Team MyNextHire

MyNextHire: Your Premier Platform for Hiring Solutions

Transform your hiring process with MyNextHire. Access top recruitment tools and expert insights to effortlessly find and secure your next great

  • Manager, Customer Support

    4 days ago

    Pune, Maharashtra, India SMS-Magic Full time

    Job Title: Manager – Customer Support (L2)Company:SMS-Magic (formerly Conversive)Experience:5–8 yearsTeam Size Managed:~10 members (minimum 4–5 years people management)Function:Customer Support / Technical DeliveryRole OverviewSMS-Magic is looking for aManager – Customer Support (L2)with a strongtechnical troubleshooting and solution delivery...

  • Customer Support Manager

    2 weeks ago

    Pune, Maharashtra, India Global Excellence Academy Full time ₹ 18,00,000 - ₹ 27,00,000 per year

    Lead, mentor, and motivate a team of customer support executives to deliver exceptional service.Conduct regular training and performance reviews to ensure team effectiveness.Manage staffing levels, scheduling, and workload distribution to maintain service standards.Ensure timely resolution of customer queries, complaints, and escalations through multiple...

  • Customer Support

    2 weeks ago

    Pune, Maharashtra, India Frido Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Support ( IVR Calls )Work Mode: OnsiteWork Days: 6 days a week with rotational shifts and rotational week offsAbout the RoleWe are seeking an experienced and proactive Senior Customer Support Executive with 1–2 years of customer support expertise, including at least 1.5–2 years in handling social media queries and escalations. The...

  • Customer Support Specialist

    4 days ago

    Pune, Maharashtra, India Rayna Tours Full time

    Company DescriptionRayna Tours and Travels, an ISO-certified company in operation since 2006, is a leading tour operator based in Dubai, UAE, with branches in Abu Dhabi, Sharjah, Singapore, Malaysia, and Pune, India. Renowned for its tailored travel management services, Rayna Tours caters to the needs of leisure and business travelers worldwide. Winner of...

  • Customer Support

    2 weeks ago

    Pune, Maharashtra, India Kirloskar Oil Engines Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Location:PuneExperience:12 to 20 year(s)Job Description:Responsible for Business Revenue & Service Solutions Revenue business for the ZoneOwning up P&L responsibility for the zone IncreaseSpares Market Share for the Zone Ensure Spare Parts availability at all Service Touch Points & Maintain First Pick availability of 96% + for the zone Reduction in Number of...

  • Customer Support Executive

    18 hours ago

    Pune, Maharashtra, India Credence Global Solutions Full time

    Company DescriptionCredence Global Solutions, headquartered in Dallas, Texas, employs over 2,500 professionals globally. The company specializes in delivering innovative technology, human resources, and offsite infrastructure solutions focused on the Revenue Cycle and Accounts Receivable Management sectors. Credence serves a diverse range of industries...

  • Customer Support Intern

    3 days ago

    Pune, Maharashtra, India MaidEaze Full time

    Company DescriptionMaidEaze is a tech-driven home services platform that connects households with verified and skilled domestic professionals. From cooking, cleaning, and babysitting to pet and patient care, MaidEaze simplifies monthly service bookings with reliability and transparency. Customers can easily browse helpers, view ratings, and schedule services...

  • Customer Support Representative

    4 days ago

    Pune, Maharashtra, India Vishura Services Pvt Ltd Full time

    Company DescriptionAt Vishura Services, we empower businesses to scale smarter through intelligent, customized outsourcing solutions. Our mission is to drive efficiency, agility, and measurable impact whether it's managing back-office operations, delivering seamless customer support, or running growth-driven digital campaigns. Our offerings include...

  • Customer Support Executive

    4 days ago

    Pune, Maharashtra, India YS Brands Private Limited Full time

    Position: Customer Support Executive & Online Sales SupportLocation: PuneExperience: 1–2 YearsSalary Range: ₹15,000 – ₹20,000 Per monthRole OverviewWe are looking for a proactive and customer-focused Customer Support Executive & Online Sales Support professional to engage with customers across online and telephonic channels. The role involves...

  • Sales & Customer Support

    2 weeks ago

    Pune, Maharashtra, India CP HR Services Pvt Full time ₹ 7,20,000 - ₹ 14,40,000 per year

    Job Title: Sales & Customer Support ExecutiveLocation: PuneIndustry: Cable Distribution / Electrical ProductsExperience: 1–3 YearsEmployment Type: Full-TimeEmail to Apply: Job DescriptionWe are hiring a Sales & Customer Support Executive for a leading company in the Cable Distribution Industry.The ideal candidate should have experience in handling customer...