Customer Support Manager

2 days ago


Pune, Maharashtra, India Global Excellence Academy Full time ₹ 18,00,000 - ₹ 27,00,000 per year
  • Lead, mentor, and motivate a team of customer support executives to deliver exceptional service.
  • Conduct regular training and performance reviews to ensure team effectiveness.
  • Manage staffing levels, scheduling, and workload distribution to maintain service standards.
  • Ensure timely resolution of customer queries, complaints, and escalations through multiple channels (email, chat, phone, social media).
  • Monitor key metrics such as CSAT, NPS, FCR, and TAT to drive continuous improvement.
  • Implement best practices and SOPs to enhance the overall customer experience.
  • Identify recurring issues and work with cross-functional teams to eliminate root causes.
  • Develop and refine processes, workflows, and knowledge bases for efficient operations.
  • Generate and present performance reports, insights, and recommendations to management.
  • Oversee CRM and helpdesk software usage, ensuring optimal configuration and team adoption.
  • Collaborate with IT/product teams to enhance support tools and self-service options.
  • Build long-term relationships with key customers and ensure proactive communication.
  • Implement customer feedback mechanisms to identify improvement areas.
  • Contribute to strategies aimed at reducing churn and improving retention rates.
  • Bachelor's degree (MBA preferred).
  • 5+ years of experience in customer support, with at least 2 years in a managerial role.
  • Excellent communication, problem-solving, and leadership skills.
  • Experience with CRM/helpdesk tools (e.g., i buddy campus etc).
  • Strong analytical mindset and data-driven approach.

Job Types: Full-time, Permanent

Pay: ₹35, ₹45,000.00 per month

Benefits:

  • Provident Fund


  • Pune, Maharashtra, India Agrowin Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAgrowin Consultants is a marketing consultancy company dedicated to empowering agricultural equipment manufacturers, garden tools, and harvester manufacturers to achieve their full potential. Promoted by Mr. Surjeet Singh, who has rich experience in sales and marketing in the tractor industry, Agrowin Consultants focuses on providing...


  • Pune, Maharashtra, India Vaishvik Shodh Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Customer Support ManagerQualification:MBA (Preferred)Key Responsibilities:Lead and manage the customer support function with strong proficiency in communication and negotiation.Train and mentor the support team to effectively deliver admission pitches and handle parent queries with professionalism.Engage directly with parents for admission...


  • Pune, Maharashtra, India Jyoti Home Appliances Pvt Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Over the last 40+ years, Jyoti has built a significant presence across Pune with 8 brand showrooms. We're now at a stage where we're focusing on deepening this presence while expanding to other regions and channels, and we're now looking for a Customer Support Manager to manage the company Service Center in the Pune region.Roles and ResponsibilitiesOwn the...


  • Pune, Maharashtra, India Pratiti Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title : Customer Support Engineer/ OPS EngineerRole description :-Customer Support Engineer/ OPS Engineer We are looking for a dynamic executive to join our customer support operations team. The executive will be responsible for technical customer support and manage relationships with customers. This position is ideal for young solar photovoltaic...


  • Pune, Maharashtra, India Stealth Startup Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Senior Manager / Head of Customer Support – Enterprise SaaSWe're hiring a dynamic leader to build and scale a high-performing support team for a fast-growing SaaS company. You'll drive strategy, lead global L1/L2 teams, and ensure world-class customer experience through technical depth, data-driven decisions, and operational excellence.What We're Looking...


  • Pune, Maharashtra, India Frido Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Title: Senior Customer Support Executive – IVR ExpertWork Mode: Hybrid / RemoteWork Days: 6 days a week with rotational shifts and rotational week offsAbout the RoleWe are looking for a seasoned Senior Customer Support Executive – IVR Expert with 3–4 years of customer support experience, including at least 1.5–2 years of working extensively on...


  • Pune, Maharashtra, India A Business Studio Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionA Business Studio is your trusted partner for premium outsourcing solutions. We specialize in optimizing processes, enhancing efficiency, and driving growth for businesses across diverse industries. Our mission is to manage the details so you can focus on your core business goals. Connect with us today and experience the power of strategic...


  • Pune, Maharashtra, India Mphasis Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Unit Manager Job Description Role: Customer Support Unit Manager Designation: Unit Manager - Customer Support Operations Level 5 Department: Operations Reports to: Operations Manager Role & Responsibilities: Ensure the SLA's and KPI Targets as specified by the client are met consistently. Coaching and developing team members to drive...


  • Pune, Maharashtra, India Justdial Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Company DescriptionJustdial, India's No.1 Local Search Engine, has grown significantly since its founding in 1996. Originally established as a phone-based local directory, Justdial now offers more than 25 verticals, including Bills & Recharge, Book A Table, Book A Cab, Book Movie Tickets, Deals & Offers, Flight Tickets, JD Events, Order Groceries, Order...

  • Customer Support

    2 days ago


    Pune, Maharashtra, India Kirloskar Oil Engines Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Location:PuneExperience:12 to 20 year(s)Job Description:Responsible for Business Revenue & Service Solutions Revenue business for the ZoneOwning up P&L responsibility for the zone IncreaseSpares Market Share for the Zone Ensure Spare Parts availability at all Service Touch Points & Maintain First Pick availability of 96% + for the zone Reduction in Number of...