Senior Manager, Customer Support Engineering
2 days ago
Senior Manager / Head of Customer Support – Enterprise SaaS
We're hiring a dynamic leader to build and scale a high-performing support team for a fast-growing SaaS company. You'll drive strategy, lead global L1/L2 teams, and ensure world-class customer experience through technical depth, data-driven decisions, and operational excellence.
What We're Looking For:
- 10–15 years in technical support/customer success, including 2+ years leading managers
- Strong SaaS and enterprise tech understanding (APIs, SSO, integrations)
- Proven leadership, customer-first mindset, and experience with support tools (Salesforce, Freshworks, etc.
Work Location: Pune (Work from Office)
Work Hours:
The role typically follows a
2:00 PM to 10:00 PM IST
schedule to align with global customer needs. However, some
flexibility is expected
based on business requirements and team priorities.
If you're ready to lead with purpose and make support a strategic advantage, we'd love to hear from you.
-
Customer Support Engineer
1 week ago
Pune, Maharashtra, India CyberArk Full time ₹ 9,00,000 - ₹ 12,00,000 per yearTechnical Support|India|Job ID - POS3298_2Company DescriptionAbout CyberArk:CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud...
-
Senior Support Engineer
2 weeks ago
Pune, Maharashtra, India Flynaut Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob SummaryFlynaut is seeking skilled Senior Support Engineers to deliver exceptional remote IT support with a primary focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, Teams and SharePoint. You will also troubleshoot complex issues, guide junior technicians.Key ResponsibilitiesArea | ResponsibilitiesMicrosoft 365 &...
-
Senior Manager, Product Support
1 week ago
Pune, Maharashtra, India Avalara Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWhat You'll DoThe Senior Manager, Product Support will be Reporting to the Director of Global Support Operations and lead a team of support professionals to deliver exceptional technical assistance to customers. You will manage daily operations, optimizes support processes, and drive cross-functional collaboration to enhance customer satisfaction....
-
Senior Manager, Customer Success Engineering
2 weeks ago
Pune, Maharashtra, India Mindtickle Full time ₹ 2,00,00,000 - ₹ 2,50,00,000 per yearWho we are Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We're honoured to be recognized as a Leader in the first-ever...
-
Senior Manager, Customer Success Engineering
2 weeks ago
Pune, Maharashtra, India Mindtickle Full time ₹ 10,00,000 - ₹ 25,00,000 per yearJob Description Who we are Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. Were honoured to be recognized as a Leader in...
-
Customer Support Engineer
4 days ago
Pune, Maharashtra, India Indo Green Enviro Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCompany DescriptionIndo Green Enviro Pvt Ltd is an international award-winning Engineering, Procurement & Construction (EPC) company specializing in the design and development of innovative recycling plants. With a strong presence in the Middle East and Asia, the company has successfully engineered and executed major recycling projects, including the largest...
-
Senior Piping Engineer
4 days ago
Pune, Maharashtra, India Equinox Engineering Ltd. Full time ₹ 6,00,000 - ₹ 18,00,000 per yearApplication Deadline: 24 November 2025Department: Piping EngineeringEmployment Type: Full TimeLocation: Pune, MH, IndiaDescription Equinox Design Engineering India Pvt. Ltd. is a 100% subsidiary of Equinox Engineering Ltd, Calgary-based EPCM firm. We are the market leader in oil and gas processing, specializing in facilities design, implementation and...
-
Senior Manager, Product Support
4 hours ago
Pune, Maharashtra, India Avalara Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWhat You'll DoThe Senior Manager, Product Support will be Reporting to the Director of Global Support Operations and lead a team of support professionals to deliver exceptional technical assistance to customers. You will manage daily operations, optimizes support processes, and drive cross-functional collaboration to enhance customer satisfaction....
-
SOLIDWORKS Customer Success Engineer
1 week ago
Pune, Maharashtra, India Best Engineering Aids & Consultancies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title: SOLIDWORKS Customer Success EngineerJob Description:The SOLIDWORKS Customer Success Engineer will be responsible for ensuring that customers achieve their desired outcomes while using SOLIDWORKS software. This role involves providing technical support, training, and guidance to clients, helping them leverage the full potential of the SOLIDWORKS...
-
Customer Support
6 days ago
Pune, Maharashtra, India Frido Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Title: Customer Support ( IVR Calls )Work Mode: OnsiteWork Days: 6 days a week with rotational shifts and rotational week offsAbout the RoleWe are seeking an experienced and proactive Senior Customer Support Executive with 1–2 years of customer support expertise, including at least 1.5–2 years in handling social media queries and escalations. The...