Senior Manager, Customer Support Engineering

2 days ago


Pune, Maharashtra, India Stealth Startup Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Senior Manager / Head of Customer Support – Enterprise SaaS

We're hiring a dynamic leader to build and scale a high-performing support team for a fast-growing SaaS company. You'll drive strategy, lead global L1/L2 teams, and ensure world-class customer experience through technical depth, data-driven decisions, and operational excellence.

What We're Looking For:

  • 10–15 years in technical support/customer success, including 2+ years leading managers
  • Strong SaaS and enterprise tech understanding (APIs, SSO, integrations)
  • Proven leadership, customer-first mindset, and experience with support tools (Salesforce, Freshworks, etc.

Work Location: Pune (Work from Office)

Work Hours:
The role typically follows a
2:00 PM to 10:00 PM IST
schedule to align with global customer needs. However, some
flexibility is expected
based on business requirements and team priorities.

If you're ready to lead with purpose and make support a strategic advantage, we'd love to hear from you.



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