Senior Support Engineer

2 days ago

Pune, Maharashtra, India Flynaut Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Summary

Flynaut is seeking skilled Senior Support Engineers to deliver exceptional remote IT support with a primary focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, Teams and SharePoint. You will also troubleshoot complex issues, guide junior technicians.

Key Responsibilities

Area | Responsibilities

Microsoft 365 & Collaboration

  • Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).

Device & Endpoint Management

  • Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.

Active Directory / Azure AD

  • Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.

Troubleshooting & Monitoring

  • Diagnose and resolve incidents remotely, minimizing downtime and ensuring system availability.
  • Proactively monitor infrastructure via RMM tools and escalate systemic issues.

Support & Triage Leadership

  • Serve as the Senior point for Service Desk tickets, providing triage guidance and knowledge-sharing to upskill junior/intern technicians.

Customer Engagement

  • Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.

Compliance & Documentation

  • Maintain precise records of incidents, fixes, and system configurations.
  • Uphold asset-management and preventive-maintenance standards.
Qualifications & Requirements
  • 2+ years in IT support, including at least 1 year in a senior or advanced support capacity.
  • Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online, Teams Admin portal, and Migrations.
  • Strong working knowledge of Intune endpoint enrolment, compliance, and configuration policies.
  • Solid background in Active Directory/Azure AD user and group management, GPO, and authentication troubleshooting.
  • (Optional) Familiarity with Remote Monitoring & Management (RMM) platforms and ITSM/ticketing systems (ConnectWise, ServiceNow, etc.).
  • Broad understanding of Windows OS, basic networking (TCP/IP, DNS, VPN), and endpoint security principles.
  • Excellent analytical, documentation, and customer-service skills; ability to explain technical concepts clearly to non-technical users.

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