Customer Support Officer
2 days ago
Who are we looking for?
· Graduate
freshers
and experienced candidates with
excellent communication skills
· Analytical skills
For
experienced
: Candidates with 6months-1.5 years of experience in
international voice process
.
Technical Skills:
· Operating the computer- Intermediate
· MS Office - Intermediate
· Avaya/Phone Operating skills – Beginner
· Fluent in Spoken and written English with effective Business Communication
· Communication in neutral accent over phone
· Active listening and probing skills
· Basic knowledge of Insurance
Process Skills:
· Respond to customer queries via inbound/outbound calls and emails within defined SLA's
· Record interaction using client system with proper classification
· Refer Knowledge base and perform task as per defined process
· Follow up and closure of interactions to ensure customer satisfaction
· Passionate about customer service
· Comfortable with Rotational shifts, extended working hours and weekly offs.
· Candidate should clear the V&A and online typing tests
Behavioral Skills
:
· Positive energy
· Positive attitude
· Self- learner
Qualification:
· Any Graduate, Freshers can apply
Shift:
US shift (5 days working with fixed weekoffs on Saturdays and Sundays)
Transportation:
Two-way cab available on certain KMs radius.
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