Customer Support Officer

3 weeks ago

Pune Maharashtra India, Maharashtra Mphasis Full time

Who are we looking for?

· Graduate freshers and experienced candidates with excellent communication skills

· Analytical skills

For experienced: Candidates with 6months-1.5 years of experience in international voice process.


Technical Skills:

· Operating the computer- Intermediate

· MS Office - Intermediate

· Avaya/Phone Operating skills – Beginner

· Fluent in Spoken and written English with effective Business Communication

· Communication in neutral accent over phone

· Active listening and probing skills

· Basic knowledge of Insurance


Process Skills:

· Respond to customer queries via inbound/outbound calls and emails within defined SLA’s

· Record interaction using client system with proper classification

· Refer Knowledge base and perform task as per defined process

· Follow up and closure of interactions to ensure customer satisfaction

· Passionate about customer service

· Comfortable with Rotational shifts, extended working hours and weekly offs.

· Candidate should clear the V&A and online typing tests


Behavioral Skills :

· Positive energy

· Positive attitude

· Self- learner


Qualification:

· Any Graduate, Freshers can apply


Shift: US shift (5 days working with fixed weekoffs on Saturdays and Sundays)

Transportation: Two-way cab available on certain KMs radius.

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