Customer Support Officer

7 days ago

Pune, Maharashtra, India Mphasis Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Experience : Freshers

Graduation : Any U.G/P.G, Except Engineering Background

Location : Kharadi, Pune

Shift Timings : U.K Shift timing (1:30 PM to 2:00 AM)

Job Description:

Customer Support officer

Role: Team Member

Inbound Customer Service Good Communication

Responsibility:

  • Answering Customer Calls/emails/chat as per training imparted and Standard Call Handling Procedures available.
  • Answering calls/ emails as per client mandated procedures.
  • Updating the Account Status on Client Database.
  • Creating appropriate records of calls on the in-house database management.
  • System and paper Reports submitted at the end of shift.
  • Responsible for escalating calls to the Unit manager or appropriate channels when assistance required.

Outbound Call handling

Responsibility

  • Making Outbound Calls as per the training imparted and the adhering to the standard call handling procedure
  • Creating appropriate reports of all calls on the specified calls

Interested Candidates with relevant experience please share your resume to or call Vignesh

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