Customer Support Specialist

3 days ago


Pune, Maharashtra, India Glorious Hr Services Full time ₹ 30,00,000 - ₹ 60,00,000 per year

Role: US Voice Process Customer Support (Telecom)

Location: Pune (Work from Office)

CTC: Up to 4.92 LPA

Shift: US Shifts (24*7)

Working Days: 5 days working | 2 days off

Notice Period: Immediate Joiners Only

About the Role:

We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider.

Eligibility:

Experience: Minimum 6 months in International Voice / Semi Voice Process (B2C / B2B)

Other: Must have prior experience in an Customer Service (voice support)

Key Skills:

  • Customer Handling / Customer Support
  • Inbound Calls Management
  • CSAT (Customer Satisfaction)
  • AHT (Average Handling Time)
  • BPO Metrics (Quality, FCR, SLA adherence)

Contact: Chanchal



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