Customer Support Specialist
3 days ago
Role: US Voice Process Customer Support (Telecom)
Location: Pune (Work from Office)
CTC: Up to 4.92 LPA
Shift: US Shifts (24*7)
Working Days: 5 days working | 2 days off
Notice Period: Immediate Joiners Only
About the Role:
We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider.
Eligibility:
Experience: Minimum 6 months in International Voice / Semi Voice Process (B2C / B2B)
Other: Must have prior experience in an Customer Service (voice support)
Key Skills:
- Customer Handling / Customer Support
- Inbound Calls Management
- CSAT (Customer Satisfaction)
- AHT (Average Handling Time)
- BPO Metrics (Quality, FCR, SLA adherence)
Contact: Chanchal
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