Customer Care Executive

5 days ago

Delhi, Delhi, India Dentalkart Full time ₹ 6,00,000 - ₹ 12,00,000 per year

About the Role:

As a
Customer Care Executive
at Dentalkart, you will be the primary point of contact for our customers — dental professionals and clinics. You will handle their queries, resolve issues, and ensure a smooth post-purchase experience. This role demands strong communication skills, empathy, and a proactive approach to customer satisfaction.

Key Responsibilities:

  • Handle inbound and outbound customer calls, emails, and chats to resolve queries effectively.
  • Manage escalations with professionalism and ensure timely resolution.
  • Collaborate with internal teams such as Operations, Logistics, and Sales to resolve order- or delivery-related issues.
  • Maintain accurate records of customer interactions using CRM tools.
  • Ensure high levels of customer satisfaction through prompt and courteous service.
  • Identify customer pain points and suggest process improvements.
  • Meet daily/weekly targets for response time, resolution rate, and customer feedback.

Must-Have Knowledge, Skills & Abilities:

  • Strong
    customer experience knowledge
    from an
    E-commerce or Logistics-driven organization
    .
  • Proven ability in
    escalation handling
    via calls and professional communication.
  • Excellent
    presentation and communication skills
    (verbal & written).
  • High attention to detail
    and ability to work
    cross-functionally
    with different teams.
  • Strong
    multi-tasking
    and
    time management
    skills.
  • Empathy
    and a strong
    customer-first attitude
    .
  • Familiarity with
    CRM tools
    such as
    Zoho, Salesforce, or Freshdesk
    is a plus.

Why Join Dentalkart:

  • Opportunity to work with India's fastest-growing dental e-commerce platform.
  • Supportive, innovative, and growth-driven environment.
  • Competitive salary, incentives, and employee benefits.

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