Sr. Customer Service Representative

2 weeks ago


Mumbai, Maharashtra, India Grace Services Full time ₹ 4,60,800 per year

Hiring for Sr.Customer Service Representative (International Voice Process)

Location: Mumbai

Shift: US Rotational Shifts (Night Shifts)

Company: Grace Staffing Services

Working Days: 5 Days/Week (2 Rotational Offs)

About the Job:

Join our dynamic international customer support team and take your BPO career to the next level We're looking for experienced voice support professionals to handle inbound customer queries for a leading US client. If you're confident in English, love solving problems, and are open to night shifts — apply now

What's in It for You?

  • Attractive Salary Package + Performance-based Incentives
  • Pick-up & Drop Facility for Night Shifts
  • Stable Job with Long-term Career Growth
  • Work in a Professional International Environment

Key Responsibilities:

  • Answer inbound calls and assist US-based customers.
  • Resolve queries with professionalism and clarity.
  • Meet daily/weekly KPIs (TAT, CSAT, Resolution Rate).
  • Confidence in handling sales objections and closing deals.
  • Comfortable with target-based roles and night shifts.

Who Can Apply?

  • Minimum 06 -1 year's experience in an International BPO (Voice Process)
  • HSC qualified also can Apply
  • Strong English communication skills (mandatory)
  • Comfortable working night shifts & rotational shifts
  • Must have all documents ready (KYC ID's, Education Marksheets & Work Experience Proofs)

Shift & Schedule:

  • 8-hour shift + 1-hour break
  • 5 working days with 2 rotational weekly offs
  • Night shift (US/Graveyard Shift hours)

Apply Today

Email your resume to:

Call/WhatsApp : Jay)

Job Types: Full-time, Permanent

Pay: Up to ₹38,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



  • Mumbai, Maharashtra, India LUZO Full time ₹ 2,70,000 - ₹ 8,10,000 per year

    Company DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on Android and iOS, allows users to browse a range of premium salons and spas nearby. Users can schedule, re-schedule, and cancel appointments effortlessly and avail exclusive offers on their favorite services. Book from the comfort...


  • Mumbai, Maharashtra, India InstaLaxmi Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionInstalaxmi is the country's first and largest B2B Digital Gold company, developing a digital gold platform for jewelers. Our platform includes key features such as loyalty programs and gamified elements to suit consumer behavior, leading to increased app usage and business. We are committed to providing innovative and user-friendly...


  • Mumbai, Maharashtra, India Snabbit Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionFounded in 2024, Snabbit is India's first Quick-Service App offering on-demand home services. Operating in dense residential clusters, Snabbit provides trusted and trained experts that arrive within minutes. Backed by Nexus Venture Partners and Elevation Capital, Snabbit utilizes a full-stack approach to sourcing, training, and managing...


  • Mumbai, Maharashtra, India arrivia Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Company DescriptionArrivia provides travel loyalty, booking, and marketing solutions to consumer-facing companies seeking to deliver exceptional value to their customers. Our mission is to help people around the world travel better and experience more. With world-class skills, our team creates extraordinary memories for our partners and members. We have...


  • Mumbai, Maharashtra, India NetRTech Solutions LLP Full time ₹ 4,00,000 per year

    Job descriptionCompany DescriptionNetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.Role DescriptionThis is a full-time on-site role for a Customer Service...


  • Mumbai, Maharashtra, India Velorynth Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Mumbai. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The role involves assisting customers via various communication channels, maintaining customer...


  • Mumbai, Maharashtra, India Paramount Health Services & Insurance TPA Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company DescriptionParamount Health Services & Insurance TPA Pvt. Ltd. (PHS) is a Third Party Administrator in the Health Insurance sector that services various insurance companies. PHS adds value by facilitating smooth operations through its network of healthcare service providers, medical care standardization, claims management, client servicing, and...


  • Mumbai, Maharashtra, India Unicorn Sportswear & Lifestyle Pvt Ltd Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Company DescriptionFounded in 2019, Unicorn Sportswear & Lifestyle Pvt Ltd is the official retailer for Under Armour in India, handling retail operations in the western part of the country. Join us to be a part of a dynamic team dedicated to providing top-quality sportswear and lifestyle products. To apply, please send your resume to Role DescriptionThis is...


  • Mumbai, Maharashtra, India, Maharashtra LUZO Full time

    Company DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail exclusive...


  • Mumbai, Maharashtra, India Qode Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Service RepresentativeLocation: Remote, India (US Shift)Workplace Type: RemoteAbout the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our growing team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving...