Senior Product Support Engineer

2 weeks ago

Bengaluru Navi Mumbai Pune, India Continuity 1 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Must Have Technical Skills:

Unix, Scripting, Strong Troubleshooting skills, Tomcat, Apache

Role & responsibilities:

  • Developing a deep understanding of Appnomic products
  • Supporting our customers and partners using our products
  • Developing training content and delivering training on our products to customers and partners.
  • Troubleshooting technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
  • Developing a dynamic team of front-line technical resources who will provide technical assistance, troubleshoot and resolve customer (including internal customers, like pre-sales, sales teams) problems related to our products
  • Providing documentation content and participate in online forum support for real-time questions from Appnomic users
  • Reproducing customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation
  • Interfacing with engineering on various product issues, and provide the required patches to the customers that resolve their issues
  • Creating support tools and building a knowledge base of product issues
  • Providing clear & constructive product feedback to Product Management / Solutions teams based on customer requirements
  • Documenting best practices in troubleshooting / supporting Appnomic solutions
  • You will be goaled on Customer Satisfaction, SLA achievement against targets, gross margin targets

Must Have Skills:

  • 4+ years of experience in customer-facing positions as a product support specialist
  • Exposure to 1 or more of the following business domains (Must have managed a client in any of the domains listed below, in the career history): BFSI / Ecommerce / Manufacturing
  • Excellent project management, team management and customer facing skills
  • Ability to understand Application architecture and associated business / IT Operations workflows.
  • Good Exposure to workflow automation tool(s). At least must have worked as a user to a Service Desk / workflow / Monitoring tools / Runbook automation tool (CA / BMC / HP / IBM etc)
  • Good Exposure to scripting / Programming / Tool Customization
  • Understanding of IT Operations (IT Infrastructure and Application operations)
  • Must be able to work in a fast paced technical environment and support a product with frequent product releases and regular maintenance updates

Good to Have:

  • Strong exposure to business applications running on multiple platforms of Unix & Windows
  • Moderate software development or scripting/programming / RDBMS experience and knowledge
  • Strong Project Management or ITIL skills
  • Must be able to work in a fast paced technical environment and support a product with frequent
  • product releases and regular maintenance updates
  • • Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
  • • Superior written and verbal communication skills are a must
  • • Should have good exposure to product support domain.

  • Senior Support Engineer

    1 day ago

    Navi Mumbai, Mumbai City, Mumbai, India RBL FinServe Full time

    Job Description RBL Bank Ltd is looking for Senior Support Engineer to join our dynamic team and embark on a rewarding career journey - A Senior Support Engineer is responsible for providing technical support to customers and resolving complex technical issues related to software products or services - Providing technical support to customers via phone,...

  • Production Support Engineer

    6 days ago

    Navi Mumbai, Maharashtra, India Enterprise Minds Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Broad Function: We are seeking a talented Production Support Engineer with a minimum of 2+ years of experience, who will be responsible for providing technical support to customers using Java-based applications and certain composition engines like Quadient, OpenText, etc. Provide optimal solutions for the core problems, code fixes, diagnose and fix...

  • Senior PostgreSQL Support Engineer

    2 weeks ago

    Mumbai, Maharashtra, India CYBERTEC PostgreSQL Services and Support Full time

    Senior PostgreSQL Support Engineer (Full time, Austria or Remote)CYBERTEC PostgreSQL is seeking a Senior PostgreSQL Support Engineer (Level 3/4 Escalation) to join our team. If you live and breathe PostgreSQL, thrive on solving the toughest performance puzzles, and enjoy mentoring the next generation of database pros, this role is for you. About CYBERTEC...

  • MSP Production Support Engineer

    6 days ago

    Bengaluru, Karnataka, India TRDFIN Support Services Pvt Ltd Full time US$ 90,000 - US$ 1,20,000 per year

    We are seeking a dedicatedMSP Production Support Engineerto join our team. This role involves ensuring the stability, performance, and continuous availability of Managed Services Platform (MSP) applications and production systems.Roles & Responsibilities:Provide end-to-end production support for MSP applications, ensuring uptime and system stability.Monitor,...

  • Senior Production Support Engineer

    2 weeks ago

    Mumbai, Maharashtra, India Clear Street Full time US$ 1,50,000 - US$ 2,00,000 per year

    About Clear Street:Clear Street is building financial infrastructure for today's institutions. Founded in 2018, Clear Street is an independent, non-bank prime broker replacing the legacy infrastructure used across capital markets. We started from scratch by building a completely cloud-native clearing and custody system designed for today's complex, global...

  • Lead Engineer

    4 days ago

    Navi Mumbai, Maharashtra, India beBeeEngineering Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Senior Engineering PositionThis is a senior engineering role that involves all activities related to product estimation and development. The position requires thorough knowledge of product and installation requirements.Key Responsibilities:Supporting the sales team throughout the pre-sales cycleDeveloping new formats and training presentationsPreparing...

  • senior hydraulic systems design expert

    2 weeks ago

    Bengaluru, Karnataka, India beBeehydraulic engineer Full time ₹ 12,00,000 - ₹ 20,00,000

    Job Title:">Senior Hydraulic Systems Design Expert"> ">Job Summary:"]}We are seeking an experienced Senior Hydraulic Systems Design Expert to join our team. As a key member of the engineering department, you will be responsible for designing, developing, and improving hydraulic systems, components, and handling ECNs and ECRs for power equipment and...

  • Senior Java Production Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Zensar Technologies Full time

    Senior Java Production Support Engineer :Job Description :We are seeking an experienced Senior Java Production Support Engineer to join our FinTech product team. The role requires hands-on expertise in Java, application servers, and production environments to ensure high availability, stability, and performance of business-critical applications. You will...

  • Product Support Engineer

    4 hours ago

    Bengaluru, Karnataka, India PinnacleU Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    Position: Product Support EngineerLocation: Bangalore Working Days: Monday to Friday (Rotational Shift) Experience Required: 1+ years Client: Leading SaaS CompanySalary up to 10 LPAYour Mission:Troubleshoot and Resolve Issues: Use your expertise to solve customer problems quickly and efficiently.Collaborate: Work closely with our Product & Engineering teams...

  • Senior Production Support Engineer

    6 days ago

    Bengaluru, Karnataka, India Conduent Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a Senior Production Support Engineer with deep expertise in Java, Linux, and system-level troubleshooting to join our dynamic team. This role involves handling critical production issues, managing system uptime, and ensuring performance through proactive support and real-time incident resolution.Key Responsibilities:Troubleshoot, research, and...