Senior Product Support Engineer

4 days ago

Pune, Maharashtra, India Continuity 1 Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Must Have Technical Skills:

Unix, Scripting, Strong Troubleshooting skills, Tomcat, Apache

Role & responsibilities:

  • Developing a deep understanding of Appnomic products
  • Supporting our customers and partners using our products
  • Developing training content and delivering training on our products to customers and partners.
  • Troubleshooting technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
  • Developing a dynamic team of front-line technical resources who will provide technical assistance, troubleshoot and resolve customer (including internal customers, like pre-sales, sales teams) problems related to our products
  • Providing documentation content and participate in online forum support for real-time questions from Appnomic users
  • Reproducing customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation
  • Interfacing with engineering on various product issues, and provide the required patches to the customers that resolve their issues
  • Creating support tools and building a knowledge base of product issues
  • Providing clear & constructive product feedback to Product Management / Solutions teams based on customer requirements
  • Documenting best practices in troubleshooting / supporting Appnomic solutions
  • You will be goaled on Customer Satisfaction, SLA achievement against targets, gross margin targets

Must Have Skills:

  • 4+ years of experience in customer-facing positions as a product support specialist
  • Exposure to 1 or more of the following business domains (Must have managed a client in any of the domains listed below, in the career history): BFSI / Ecommerce / Manufacturing
  • Excellent project management, team management and customer facing skills
  • Ability to understand Application architecture and associated business / IT Operations workflows.
  • Good Exposure to workflow automation tool(s). At least must have worked as a user to a Service Desk / workflow / Monitoring tools / Runbook automation tool (CA / BMC / HP / IBM etc)
  • Good Exposure to scripting / Programming / Tool Customization
  • Understanding of IT Operations (IT Infrastructure and Application operations)
  • Must be able to work in a fast paced technical environment and support a product with frequent product releases and regular maintenance updates

Good to Have:

  • Strong exposure to business applications running on multiple platforms of Unix & Windows
  • Moderate software development or scripting/programming / RDBMS experience and knowledge
  • Strong Project Management or ITIL skills
  • Must be able to work in a fast paced technical environment and support a product with frequent
  • product releases and regular maintenance updates
  • • Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
  • • Superior written and verbal communication skills are a must
  • • Should have good exposure to product support domain.

  • Senior Manager, Product Support

    2 days ago

    Pune, Maharashtra, India Avalara Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    What You'll DoThe Senior Manager, Product Support will be Reporting to the Director of Global Support Operations and lead a team of support professionals to deliver exceptional technical assistance to customers. You will manage daily operations, optimizes support processes, and drive cross-functional collaboration to enhance customer satisfaction....

  • Senior Production Support Lead‹, VP

    1 week ago

    Pune, Maharashtra, India Deutsche Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About The Role :  Job Title - Senior Production Support Lead, VP Location - Pune, India Role Description- We are seeking a Senior Production Support Leadto take full ownership of L1 and L2 support operations across three strategic enterprise platforms: API Management Platform, Kafka-as-a-Service (KaaS) and Data Platform.- This is a senior leadership...

  • Production Support Senior Software Engineer

    2 weeks ago

    Pune, Maharashtra, India HSBC Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and...

  • Production Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Smart Folks Inc Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSmart Folks Inc, established in early 2011, is a strategic consulting and technical staffing services company headquartered in McKinney, Texas. We mobilize the right people, skills, and technologies to help organizations enhance their business performance. As a women-owned minority small business organization, we are committed to providing...

  • Production Support Engineer

    7 days ago

    Pune, Maharashtra, India Deutsche Bank Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    About The Role :  Job TitleProduction Support Engineer Corporate TitleAssociate LocationPune, India Role Description- You will be operating within Corporate Bank Production as a Production Support Engineer in the Corporate Banking subdivisions. You will be accountable to drive a culture of proactive continual improvement into the Production environment...

  • Advanced Senior Support Engineer

    1 week ago

    Pune, Maharashtra, India TraceLink Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    We're Hiring: Senior Advanced Technical Services Engineer at TraceLink Shift Info: Monday–Friday | 11 AM–8 PM ET Rotational on-call | Monday–Sunday | 8 AM–11 PM ET In-office role | Location: Pune – BanerAre you ready to elevate your technical career to the next level? Want to be a key driver of innovation and mentorship within a globally...

  • Product Support Engineer

    1 week ago

    Pune, Maharashtra, India Nutanxt Technologies Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    About NutaNXT:NutaNXT is a next-generation software product engineering services provider, specializing in building innovative, data-first solutions powered by Snowflake, AI/ML, Data Engineering, Analytics, and Cloud technologies. As a trusted Snowflake Partner, we have successfully delivered transformative data solutions to a diverse portfolio of clients...

  • Production Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Creospan Private Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    *****************************Immediate Joiners Only****************************Job Title: L2/L3 Production Support Engineer Trading PlatformLocation:Kharadi, PuneCompany Overview CreospanCreospan is a leadingtechnology consulting and engineering solutions provider, specializing infinancial services, investment banking, and capital markets. We partner...

  • Senior Production Support Engineer

    1 week ago

    Pune, Maharashtra, India HSBC Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and...

  • Senior Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Red Hat Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About the Job : In this role you will be challenged to apply your skills and knowledge to provide direct support for critical environments and help ensure the stability of services by performing dedicated support activities, engaging in automation activities, issue remediation, and performing root cause analysis (RCA) to maximize uptime and reduce costs for...