Production Support Engineer

3 days ago


Pune, Maharashtra, India Deutsche Bank Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

About The Role : 

Job TitleProduction Support Engineer

Corporate TitleAssociate

LocationPune, India

Role Description

- You will be operating within Corporate Bank Production as a Production Support Engineer in the Corporate Banking subdivisions. You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings.
- Candidate should have experience in all relevant tools used in the Service Management environment and has specialist expertise in one or more technical domains and ensures that all associated Service Management stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).
- Ensure all the business queries are handled on priority within agreed SLA to ensure application stability.
- Ability to support the incident management, problem management adhering to ITIL and DB standard process.
- Embrace a Continuous Service Improvement approach to resolve IT issues, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability.
- Responsible for day-to-day engineering support delivery task, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams.
- Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture.
- Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel.
- You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support."

What well offer you

As part of our flexible scheme, here are just some of the benefits that youll enjoy,

- Best in class leave policy.
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

Your key responsibilities

- Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
- Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls.
- Responsible to maintain all support documents.
- Participate in all BCP and component failure tests based on the support documents.
- Understand flow of data through the application infrastructure.
- Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of a support documents.
- Drive knowledge management across the supported applications and ensure full compliance.
- Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.

Your skills and experience

- Recent experience of applying technical solutions to improve the stability of production environments
- Working experience of some of the following technology skills:
- Knowledge of Java and/or Tandem Mainframe technologies
- Programming languages like Javascript and/or TACL, COBOL
- Operating systems (Linux and/or Guardian) and the underlying infrastructure environments
- Online environment DAP & DWEB
- Version control tools like GIT and/or RMS
- Database environments (e.g., Oracle, Tandem Enscribe, SQL)
- Utilities like Rsync and/or FUP
- Middleware (e.g., MQ)
- Automation, monitoring and data analytics tools (e.g., Monitoring tool (Geneos/Reflex), scheduling tool (Control-M/Unix Shell Scripts/Multibatch/Netbatch)
- Good to have Unix, understanding of java and cloud technologies.
- Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes.
- Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues.
- Excellent troubleshooting and problem-solving skills.
- Excellent communication skills, both written and verbal, with attention to detail.
- Ability to work in virtual teams and in matrix structures

Experience | Exposure (Recommended):

- Service Operations experience within a global operations context
- 5+ yrs. experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function
- Global Transaction Banking Experience is a plus.
- Experience of end-to-end Level 2,3,4 management and good overview of Production/Operations Management overall
- Experience of run-book execution
- Experience of supporting complex application and infrastructure domains
- IITIL / best practice service context
- Good analytical and problem-solving skills
- Ability to work in virtual teams and in matrix structures
- Working knowledge of incident tracking tools (i.e., Remedy, Heat etc.)

Education | Certification (Recommended):

- Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma)
- ITIL Foundation Certificate

Business Competencies:

- Communication - Experienced
- Financial Management Basic
- Industry Knowledge - Experienced
- Innovation - Basic
- Managing Complexity - Basic
- Product Knowledge (internal & external) Basic
- Risk Management - Basic
- Technical CompetenciesExperienced
- Business Continuity/Disaster Recovery Experienced
- Operational Management Experienced

  • Training and development to help you excel in your career.
  • Coaching and support from experts in your team.
  • A culture of continuous learning to aid progression.
  • A range of flexible benefits that you can tailor to suit your needs.


  • Pune, Maharashtra, India Smart Folks Inc Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSmart Folks Inc, established in early 2011, is a strategic consulting and technical staffing services company headquartered in McKinney, Texas. We mobilize the right people, skills, and technologies to help organizations enhance their business performance. As a women-owned minority small business organization, we are committed to providing...


  • Pune, Maharashtra, India Nutanxt Technologies Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    About NutaNXT:NutaNXT is a next-generation software product engineering services provider, specializing in building innovative, data-first solutions powered by Snowflake, AI/ML, Data Engineering, Analytics, and Cloud technologies. As a trusted Snowflake Partner, we have successfully delivered transformative data solutions to a diverse portfolio of clients...


  • Pune, Maharashtra, India Creospan Private Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    *****************************Immediate Joiners Only****************************Job Title: L2/L3 Production Support Engineer Trading PlatformLocation:Kharadi, PuneCompany Overview CreospanCreospan is a leadingtechnology consulting and engineering solutions provider, specializing infinancial services, investment banking, and capital markets. We partner...


  • Pune, Maharashtra, India Jobs via eFinancialCareers Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Job Title: Production Support, ASLocation: Pune, IndiaRole DescriptionAt the heart of Deutsche Bank's client franchise, is the Corporate Bank (CB), a market leader in Cash Management, Trade Finance & Lending, Securities Services and Trust & Agency services. Focusing on the Treasurers and Finance Departments of Corporate and Commercial clients and Financial...


  • Pune, Maharashtra, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About The Role :  Job Title Fixed Income Production Support Engineer LocationPune, India Corporate TitleAS Role Description- The Production Support Engineer acts as a professional in the Global Fixed Income IT support team, providing front line support to the trading and sales business community and their associated applications used by the Global...


  • Pune, Maharashtra, India Huron Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams...

  • Product Support

    4 days ago


    Pune, Maharashtra, India FIS Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of EngineeringTravel Percentage :0%Product Support (Java,Unix,SQL) with Capital Market / Banking DomainAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant...

  • Production Engineer

    7 days ago


    Pune, Maharashtra, India InfraCloud Technologies Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About the Role As a Production Engineer, you'll be part of our newly formed global Production Engineering (Prod Eng) team — the bridge between Technical Support and Engineering. Your mission is to accelerate the resolution of complex, customer-impacting issues, reduce escalation times, and contribute to the reliability and resilience of our products. ...

  • Production Engineer

    7 days ago


    Pune, Maharashtra, India InfraCloud Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About the RoleAs a Production Engineer, you'll be part of our newly formed global Production Engineering (Prod Eng) team — the bridge between Technical Support and Engineering. Your mission is to accelerate the resolution of complex, customer-impacting issues, reduce escalation times, and contribute to the reliability and resilience of our...

  • Product Support

    2 days ago


    Pune, Maharashtra, India FIS Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Product Support (Java,Unix,SQL) with Capital Market / Banking DomainAbout the teamIn todays highly competitive market, firms not only have to ensure smooth processing, but also respond to more stringent reporting requirements and increasing demands for information both from within and outside their organization. Throughout the industry there is mounting...