
Product Support Manager
5 days ago
HIRING FOR A CLIENT - A globally recognized manufacturer of high-performance electrical components
NOTE - This position is not for IT people. Only talent from Manufacturing background apply.
We are seeking a dedicated and technically proficient
Product Support Manager (Manufacturing background)
to lead/ support post-sale support and technical service efforts. The ideal candidate will manage all customer support activities, ensuring product reliability and high customer satisfaction across OEMs and retail clients. The position involves frequent travel to customer sites to resolve complaints and add new service dealers across India.
Key Responsibilities
· Respond to customer issues regarding mechanical, electrical, and electronic components
· Analyze problems, recommend solutions, and oversee resolution
· Coordinate with technical and sales teams to ensure successful product usage
· Provide hands-on installation assistance, training, and product performance monitoring
· Develop a service dealer network
· Generate sales revenue by selling spares / consumables to prospective customers / dealers
· Maintain product documentation, including manuals and service records
· Deliver customer service reports and gather product feedback
· Identify recurring issues and recommend product improvements
· Ensure adherence to service and quality standards
· Assist in ISO 9000 process documentation and compliance
Key Performance Indicators (KPIs)
· Reduction in service response/resolution time
- Customer satisfaction and feedback score
- Repeat service request rate
- Volume of product improvements initiated based on support insights
- Support process compliance and documentation accuracy
Qualifications & Experience
- Bachelor's degree in Automobile/ Mechanical Engineering – Mandatory
- Exposure and hands on experience of 3 to 4 years in service, repairs and maintenance of Petrol and Diesel Engines and Generators is a MUST.
- Familiarity with disassembly, assembly of engines of reputed make
- Familiarity with ISO 9000 and service documentation protocols
- Excellent communication and troubleshooting skills
- Customer-centric approach and fieldwork experience
-
Mazars - Assistant - Pursuit Specialist
3 weeks ago
Pune, Maharashtra, India Manager Full timeAssistant Manager - Pursuit Specialist Bid & Pursuit Support Specialist :This role is varied and will give you exposure to the full range of bid and pursuit support. You will have two main areas of focus:- Firstly, you will support the business by working from templates and standard content to produce proposal documents and supporting materials in response...
-
Manager Product Support
3 weeks ago
Pune, Maharashtra, India Avalara Technologies Full timeJob DescriptionTeam Leadership:Supervise, mentor, hire and provide guidance to a team of technical support professionals.Manage team of first line managers and leadsSet performance goals, conduct regular performance evaluations, and provide constructive feedback.Foster a positive and collaborative team environment to encourage productivity and...
-
Production Support, AS
4 weeks ago
Pune, Maharashtra, India Deutsche Bank Full timeJob DescriptionProduction Support, ASPosition OverviewJob Title: Production Support, ASLocation: Pune, IndiaRole Description- At the heart of Deutsche Bank's client franchise, is the Corporate Bank (CB), a market leader in Cash Management, Trade Finance & Lending, Securities Services and Trust & Agency services. Focusing on the Treasurers and Finance...
-
Production support, AS
7 days ago
Pune, Maharashtra, India Jobs via eFinancialCareers Full time ₹ 10,00,000 - ₹ 25,00,000 per yearJob Title: Production Support, ASLocation: Pune, IndiaRole DescriptionAt the heart of Deutsche Bank's client franchise, is the Corporate Bank (CB), a market leader in Cash Management, Trade Finance & Lending, Securities Services and Trust & Agency services. Focusing on the Treasurers and Finance Departments of Corporate and Commercial clients and Financial...
-
Product Support
7 days ago
Pune, Maharashtra, India FIS Full time ₹ 5,00,000 - ₹ 15,00,000 per yearProduct Support (Java,Unix,SQL) with Capital Market / Banking DomainAbout the teamIn todays highly competitive market, firms not only have to ensure smooth processing, but also respond to more stringent reporting requirements and increasing demands for information both from within and outside their organization. Throughout the industry there is mounting...
-
Production Support
4 weeks ago
Pune, Maharashtra, India LTIMindtree Full timeProduction Support Role Unix Shell Scripting Knowledge of Batch Scheduling PLSQL and SQL Familiarity with ETL Tools Production Support Process Awareness experience ITIL Change Management Incident Management Deployments stakeholder management etc Should be able to support 247 oncall or work in shifts Technical Skills Oracle PLSQL must have...
-
Production Support
4 weeks ago
Pune, Maharashtra, India LTIMindtree Full timeProduction Support Role Unix Shell Scripting Knowledge of Batch Scheduling PLSQL and SQL Familiarity with ETL Tools Production Support Process Awareness experience ITIL Change Management Incident Management Deployments stakeholder management etc Should be able to support 247 oncall or work in shifts Technical Skills Oracle PLSQL must have expertise in...
-
Senior Manager, Product Support
1 day ago
Pune, Maharashtra, India Avalara Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWhat You'll DoThe Senior Manager, Product Support will be Reporting to the Director of Global Support Operations and lead a team of support professionals to deliver exceptional technical assistance to customers. You will manage daily operations, optimizes support processes, and drive cross-functional collaboration to enhance customer satisfaction....
-
Product Support
4 days ago
Pune, Maharashtra, India NCS SoftSolutions (P) Ltd Full time ₹ 3,60,000 - ₹ 4,20,000 per yearJob Title:Product Support / Application SupportLocation: Pune (Customer Site)Experience: 2+ yearEmployment Type: Full-time, On-siteDepartment: Product Implementation & SupportJob Summary:We are looking for a technically qualified and customer-focused Product Support Executive / Technical Support Executive to join our product implementation and support team....
-
Senior Manager Product Support
4 days ago
Pune, Maharashtra, India Avalara Technologies Full time ₹ 6,00,000 - ₹ 18,00,000 per yearWhat You'll Do The Senior Manager, Technical Support, reporting to the Director of Global Support Operations, will lead a team of support professionals to deliver exceptional technical assistance to customers. This role manages daily operations, optimizes support processes, and drives cross-functional collaboration to enhance customer satisfaction....