Product Support
2 days ago
Job Title:Product Support / Application Support
Location: Pune (Customer Site)
Experience: 2+ year
Employment Type: Full-time, On-site
Department: Product Implementation & Support
Job Summary:
We are looking for a technically qualified and customer-focused Product Support Executive / Technical Support Executive to join our product implementation and support team. The ideal candidate should have 2+ years of relevant experience and strong technical skills in database management systems.
Key Responsibilities
- Provide L1 support for client-specific applications.
- Troubleshoot and resolve issues raised by end-users in a timely and professional manner.
- Write and execute SQL queries for data validation, report generation, and issue analysis.
- Document issues, resolutions, and standard operating procedures.
- Coordinate with internal technical teams for escalations and bug fixes.
- Assist in UAT and production deployment activities when required.
- Ensure adherence to service-level agreements (SLAs) and compliance standards.
Required Skills & Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Strong understanding and hands-on experience with SQL (joins, subqueries, DML/DDL commands).
- Good analytical and problem-solving skills.
- Willingness to learn application workflows and client-specific processes.
- Excellent communication and interpersonal skills.
- Ability to work from the customer site in Mumbai on a full-time basis.
- Basic understanding of software support processes or ticketing tools.
- Exposure to banking, financial services, or enterprise applications.
Job Types: Full-time, Permanent, Fresher
Pay: ₹25, ₹35,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Application Question(s):
- How many years of experience you have in application support (SQL / Oracle database)?
Work Location: In person
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