Lead, Product Support

2 days ago

Pune, Maharashtra, India UKG Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Company Description

At UKG, our purpose is people. As strong believers in the power of culture and belonging as the secret to success, we champion great workplaces and build lifelong partnerships with our customers. UKG is one of the world's leading HCM cloud companies, supporting 80,000 organizations globally. Our Life-work Technology approach helps businesses across various industries anticipate and meet their employees' needs beyond just work.

Role Description

This is a full-time, on-site role located in Pune for a Lead, Product Support. The Lead, Product Support will be responsible for overseeing daily operations of product support, ensuring customer satisfaction, and resolving complex issues. Additional tasks include coordinating with various teams, managing escalations, analyzing trends to improve support processes, and providing high-quality customer service.

Qualifications

  • CPP / FPC must with strong HCM domain expertise
  • Preference of 5+ years of HCM product experience
  • Experience in Product Support and Customer Support
  • Strong Analytical Skills and ability to identify and resolve issues
  • Excellent Communication skills and a focus on Customer Satisfaction
  • Ability to manage escalations and coordinate with cross-functional teams
  • Experience in a leadership role is a plus
  • Bachelor's degree / MBA in a relevant field
  • Ability to work on-site in Pune

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