Lead, Product Support
5 days ago
Company Description
At UKG, our purpose is people. As strong believers in the power of culture and belonging as the secret to success, we champion great workplaces and build lifelong partnerships with our customers. UKG is one of the world's leading HCM cloud companies, supporting 80,000 organizations globally. Our Life-work Technology approach helps businesses across various industries anticipate and meet their employees' needs beyond just work.
Role Description
This is a full-time, on-site role located in Pune for a Lead, Product Support. The Lead, Product Support will be responsible for overseeing daily operations of product support, ensuring customer satisfaction, and resolving complex issues. Additional tasks include coordinating with various teams, managing escalations, analyzing trends to improve support processes, and providing high-quality customer service.
Qualifications
- CPP / FPC must with strong HCM domain expertise
- Preference of 5+ years of HCM product experience
- Experience in Product Support and Customer Support
- Strong Analytical Skills and ability to identify and resolve issues
- Excellent Communication skills and a focus on Customer Satisfaction
- Ability to manage escalations and coordinate with cross-functional teams
- Experience in a leadership role is a plus
- Bachelor's degree / MBA in a relevant field
- Ability to work on-site in Pune
-
Production Support Lead
2 weeks ago
Pune, Maharashtra, India Hsbc Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWhat youll do:Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.To provide workarounds/resolutions with Active participation in crisis calls.Technical expertise in finding root cause of major system problems - inputs based on...
-
Production Specialist
2 weeks ago
Pune, Maharashtra, India MD Food Product Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are seeking a skilled Cheese Production Specialist to manage and oversee all aspects of cheese manufacturing operations, ensuring the highest standards of product quality, food safety, and efficiency. The ideal candidate will have in-depth knowledge of cheese-making processes, milk handling, fermentation, and ripening, along with experience in running...
-
Lead Product Support Representative
2 weeks ago
Pune, Maharashtra, India UKG Full time ₹ 15,00,000 - ₹ 25,00,000 per yearClose a minimum average of 50+ cases per month Act as a subject matter expert for the team specialized in the Payroll and HR domain Exhibit subject matter expertise on United States taxation, compensation and general legal practices Act as the main contact for customer escalations Clearly communicate trending issues to Tier 2, as needed Participate in...
-
Senior Production Support Lead‹, VP
1 day ago
Pune, Maharashtra, India Deutsche Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAbout The Role : Job Title - Senior Production Support Lead, VP Location - Pune, India Role Description- We are seeking a Senior Production Support Leadto take full ownership of L1 and L2 support operations across three strategic enterprise platforms: API Management Platform, Kafka-as-a-Service (KaaS) and Data Platform.- This is a senior leadership...
-
Appointment Generation Team Lead
2 weeks ago
Pune, Maharashtra, India Only B2B | Lead Generation & Marketing Full time ₹ 5,00,000 - ₹ 15,00,000 per yearPosition Summary:We are seeking a dynamic and results-driven Appointment Generation Team Lead to oversee and guide a team of specialists focused on generating qualified leads and setting high-quality appointments. This role requires a strong communicator and motivator with a proven track record in outbound sales, appointment setting, and team leadership. The...
-
Production Lead
21 hours ago
Pune, Maharashtra, India Corning Full time ₹ 20,00,000 - ₹ 25,00,000 per yearDate: Sep 24, 2025Location: Pune, MH, IN, 410501Company: CorningRequisition Number: 69874The company built on breakthroughs.Join us.Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.How do we do this?...
-
Production Support Engineer
5 days ago
Pune, Maharashtra, India Creospan Private Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year*****************************Immediate Joiners Only****************************Job Title: L2/L3 Production Support Engineer Trading PlatformLocation:Kharadi, PuneCompany Overview CreospanCreospan is a leadingtechnology consulting and engineering solutions provider, specializing infinancial services, investment banking, and capital markets. We partner...
-
Lead Product Developer
5 days ago
Pune, Maharashtra, India BMC Software Full time ₹ 20,00,000 - ₹ 25,00,000 per yearBMC is looking for a Java Tech Lead, an innovator at heart, to join a team of highly skilled software developers, responsible for BMCs Helix Capacity Optimization product.Here is how, through this exciting role, YOU will contribute to BMC's and your own success:Design and develop platform solution based on Java/J2EE best practices and web standards.Discover,...
-
Product Support Engineer
1 day ago
Pune, Maharashtra, India Nutanxt Technologies Full time ₹ 5,00,000 - ₹ 12,00,000 per yearAbout NutaNXT:NutaNXT is a next-generation software product engineering services provider, specializing in building innovative, data-first solutions powered by Snowflake, AI/ML, Data Engineering, Analytics, and Cloud technologies. As a trusted Snowflake Partner, we have successfully delivered transformative data solutions to a diverse portfolio of clients...
-
Senior Manager, Product Support
1 week ago
Pune, Maharashtra, India Avalara Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWhat You'll DoThe Senior Manager, Product Support will be Reporting to the Director of Global Support Operations and lead a team of support professionals to deliver exceptional technical assistance to customers. You will manage daily operations, optimizes support processes, and drive cross-functional collaboration to enhance customer satisfaction....