Lead Product Support Representative
4 days ago
Close a minimum average of 50+ cases per month Act as a subject matter expert for the team specialized in the Payroll and HR domain Exhibit subject matter expertise on United States taxation, compensation and general legal practices Act as the main contact for customer escalations Clearly communicate trending issues to Tier 2, as needed Participate in projects focused on improving team processes and methodologies Continuously seeking opportunities for professional growth and development Create technical documentation and job aids to support a consistent approach Create and update support materials and tools Establish strong working relationships using various communication platforms Promote positivity Lead by example Participate in stretch assignments in leadership related activities Prioritize case workload Provide prompt support to both internal and external customers Serve as a mentor to other Product Support Representatives Ensure timely execution of processes Triage cases in the Queue to help maintain SLA's Offer opportunities to solve problems and exchange ideas Proactively assist others in analyzing problems and resolving their root causes to prevent their recurrence Help on-board & train new support team members 8+ years in HR/Payroll domain focused on US or Canada customer support Proficiency with Microsoft Office applications such as Word, and Excel Excellent oral and written communication skills * Highly motivated and team oriented Ability to handle multiple tasks under tight deadlines FPC required
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Sales Development Representative
4 days ago
Pune, Maharashtra, India Only B2B | Lead Generation & Marketing Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Sales Development RepresentativeCompany: Only B2B ITES Pvt LtdLocation: Kharadi, PuneWork Type: US ShiftAbout Only B2B ITES Pvt Ltd:Only B2B ITES Pvt Ltd is a leading provider of B2B demand generation and lead nurturing solutions, empowering global businesses with high-quality sales-ready leads. We specialize in connecting companies with their...
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Product Support Representative II
6 days ago
Pune, Maharashtra, India UKG Full time ₹ 1,50,000 - ₹ 28,00,000 per yearAbout the Role:As a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional analytical and customer service skills. This position involves providing end-user support for the UKG Pro Payroll and Human Resources modules, requiring keen problem-solving abilities and a...
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Product Support Representative II
4 days ago
Pune, Maharashtra, India UKG Full time US$ 80,000 - US$ 1,20,000 per yearAbout the Role:As a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional technical, analytical and customer service skills. This position involves providing end-user support for UKGs Pro Workforce Management solution requiring keen problem-solving abilities and a...
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Product Support Representative III
1 week ago
Pune, Maharashtra, India UKG Full time ₹ 5,00,000 - ₹ 10,00,000 per yearAbout the Team: Come join a talented, energetic, and innovative group, managing a support team chartered to provide support services to the UKG Ready customer base. Oversee support resources in providing exceptional customer product support and resolution in a fast paced, high-volume environment. Manage dynamics of the daily operation by driving...
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Product Support Representative II
1 week ago
Pune, Maharashtra, India UKG Full time ₹ 2,50,000 - ₹ 7,50,000 per yearCompany Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with...
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Product Support Representative
2 weeks ago
Pune, Maharashtra, India FIS Full time ₹ 2,50,000 - ₹ 7,50,000 per yearAbout the teamWe are seeking a dedicated and detail-oriented User Access Management to join our centralized team. The successful candidate will be responsible for managing user access to various systems and applications, ensuring compliance with security policies, and supporting the overall security posture of the organization. The staff from this team will...
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Mgr. Product Support
2 weeks ago
Pune, Maharashtra, India UKG Full time ₹ 6,00,000 - ₹ 18,00,000 per yearCompany OverviewWith 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.At UKG, you get more than just a job. You get to work with...
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Production Support Lead
4 days ago
Pune, Maharashtra, India Hsbc Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWhat youll do:Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.To provide workarounds/resolutions with Active participation in crisis calls.Technical expertise in finding root cause of major system problems - inputs based on...
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Associate Mgr. Product Support
1 week ago
Pune, Maharashtra, India UKG Full time ₹ 1,20,000 - ₹ 1,50,000 per yearIn this position, the Associate Manager, Product Support is primarily responsible for a team of Product Support Representatives, who will assist customers with the use and usability of our application, troubleshooting and resolving issues while providing exceptional service. Ideally, this person will have domain knowledge in one or all of the following...
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Product Support Engineer
7 hours ago
Pune, Maharashtra, India Huron Full time ₹ 12,00,000 - ₹ 36,00,000 per yearHuron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams...