Production Support Lead

4 days ago

Pune, Maharashtra, India Hsbc Full time ₹ 15,00,000 - ₹ 25,00,000 per year

What youll do:

  • Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.
  • To provide workarounds/resolutions with Active participation in crisis calls.
  • Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements.
  • Participate and contribute in implementing automations/new production support concepts in the team.
  • Ensuring use of best practices are followed by complying with Group Compliance Policy.
  • Creating batch plans and supporting weekend releases, raising production change orders, support of the various testing activities related to the new implementations.
  • Be part of Reviewing, designing and re-engineering processes with new technologies to improve performance

What you will need to succeed in the role:

  • experience in banking domain with preference for payments/liquidity knowledge.
  • Strong analytical skills/Troubleshooting/debugging SQL, Unix and Stored Procedures. Hands-on experience on tools like App D / Splunk / Control-M /Docker/ Kubernetes/ Kafka/ Rabbit MQ/ PostGres / JIRA.
  • Experience of high frequency change, specifically adoption, engineering and execution of automated CICD pipelines
  • Understanding of Unix and Shell scripting.
  • Experience in Agile/ DevOps environment and in assisting in production support.
  • Good communication skills and be able to efficiently communicate in the production/crisis calls.
  • Understanding of customers' needs and delivering excellent customer service.
  • Knowledge of GCP Console and Services like GKE, GCE, CloudSQL, Memorystore
  • Exposure working with Cloud Logging, Monitoring, Alerts
  • Ability to read and interpret logs for troubleshooting
  • Knowledge of basic DevOps tools like Jenkins, GCP DevOps toolset
  • Familiar with tools like Kafka, Zookeeper, Prometheus, Grafana, Kong API Gateway, Istio
  • Respond to incidents, alerts, and request promptly using tools like GCP Operations Suite (Stackdrivers), Grafana, Promethues, xMatter, and other monitoring tools
  • Escalate critical issues to L2/L3 support team, providing detailed logs

  • Lead Product Support Representative

    4 days ago

    Pune, Maharashtra, India UKG Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Close a minimum average of 50+ cases per month Act as a subject matter expert for the team specialized in the Payroll and HR domain Exhibit subject matter expertise on United States taxation, compensation and general legal practices Act as the main contact for customer escalations Clearly communicate trending issues to Tier 2, as needed Participate in...

  • Production Support Regional Lead, VP

    4 weeks ago

    Pune, Maharashtra, India Deutsche Bank Full time

    Job DescriptionProduction Support Regional Lead, VPPosition OverviewJob Title: Production Support Regional LeadLocation: Pune, IndiaCorporate Title: Vice PresidentRole DescriptionThis role will be part of the Enterprise services group responsible for supporting party and non-party Reference Data Services (RDS) applications. This position requires a unique...

  • Production Support Regional Lead, VP

    6 days ago

    Pune, Maharashtra, India Deutsche Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Production Support Regional Lead, VPJob ID: R0399579Full/Part-Time: Full-timeRegular/Temporary: RegularListed: Location: PunePosition OverviewJob Title: Production Support Regional LeadLocation: Pune, IndiaCorporate Title: Vice PresidentRole DescriptionThis role will be part of the Enterprise services group responsible for supporting party and non-party...

  • Product Support Leader

    4 weeks ago

    Pune, Maharashtra, India Kirloskar Oil Engines Limited Full time

    This role is critical for driving product quality, ensuring timely issue resolution, and fostering cross-functional collaboration.You'll be responsible for leading, mentoring, and developing a large field support team while serving as the highest technical authority for complex issues related to industrial diesel and gas engines, alternators, control panels,...

  • Production support, AS

    2 weeks ago

    Pune, Maharashtra, India Jobs via eFinancialCareers Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Job Title: Production Support, ASLocation: Pune, IndiaRole DescriptionAt the heart of Deutsche Bank's client franchise, is the Corporate Bank (CB), a market leader in Cash Management, Trade Finance & Lending, Securities Services and Trust & Agency services. Focusing on the Treasurers and Finance Departments of Corporate and Commercial clients and Financial...

  • Production Support Specialist

    6 days ago

    Pune, Maharashtra, India HSBC Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    Job descriptionSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest...

  • Product Support

    2 weeks ago

    Pune, Maharashtra, India FIS Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Product Support (Java,Unix,SQL) with Capital Market / Banking DomainAbout the teamIn todays highly competitive market, firms not only have to ensure smooth processing, but also respond to more stringent reporting requirements and increasing demands for information both from within and outside their organization. Throughout the industry there is mounting...

  • Product Support Manager

    1 week ago

    Pune, Maharashtra, India Eminence Infotech Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    HIRING FOR A CLIENT - A globally recognized manufacturer of high-performance electrical componentsNOTE - This position is not for IT people. Only talent from Manufacturing background apply.We are seeking a dedicated and technically proficientProduct Support Manager (Manufacturing background)to lead/ support post-sale support and technical service efforts....

  • Product Support

    1 week ago

    Pune, Maharashtra, India NCS SoftSolutions (P) Ltd Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    Job Title:Product Support / Application SupportLocation: Pune (Customer Site)Experience: 2+ yearEmployment Type: Full-time, On-siteDepartment: Product Implementation & SupportJob Summary:We are looking for a technically qualified and customer-focused Product Support Executive / Technical Support Executive to join our product implementation and support team....

  • Manager Product Support

    4 weeks ago

    Pune, Maharashtra, India Avalara Technologies Full time

    Job DescriptionTeam Leadership:Supervise, mentor, hire and provide guidance to a team of technical support professionals.Manage team of first line managers and leadsSet performance goals, conduct regular performance evaluations, and provide constructive feedback.Foster a positive and collaborative team environment to encourage productivity and...