Production Support Lead

7 days ago

Pune, Maharashtra, India Hsbc Full time ₹ 15,00,000 - ₹ 25,00,000 per year

What youll do:

  • Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.
  • To provide workarounds/resolutions with Active participation in crisis calls.
  • Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements.
  • Participate and contribute in implementing automations/new production support concepts in the team.
  • Ensuring use of best practices are followed by complying with Group Compliance Policy.
  • Creating batch plans and supporting weekend releases, raising production change orders, support of the various testing activities related to the new implementations.
  • Be part of Reviewing, designing and re-engineering processes with new technologies to improve performance

What you will need to succeed in the role:

  • experience in banking domain with preference for payments/liquidity knowledge.
  • Strong analytical skills/Troubleshooting/debugging SQL, Unix and Stored Procedures. Hands-on experience on tools like App D / Splunk / Control-M /Docker/ Kubernetes/ Kafka/ Rabbit MQ/ PostGres / JIRA.
  • Experience of high frequency change, specifically adoption, engineering and execution of automated CICD pipelines
  • Understanding of Unix and Shell scripting.
  • Experience in Agile/ DevOps environment and in assisting in production support.
  • Good communication skills and be able to efficiently communicate in the production/crisis calls.
  • Understanding of customers' needs and delivering excellent customer service.
  • Knowledge of GCP Console and Services like GKE, GCE, CloudSQL, Memorystore
  • Exposure working with Cloud Logging, Monitoring, Alerts
  • Ability to read and interpret logs for troubleshooting
  • Knowledge of basic DevOps tools like Jenkins, GCP DevOps toolset
  • Familiar with tools like Kafka, Zookeeper, Prometheus, Grafana, Kong API Gateway, Istio
  • Respond to incidents, alerts, and request promptly using tools like GCP Operations Suite (Stackdrivers), Grafana, Promethues, xMatter, and other monitoring tools
  • Escalate critical issues to L2/L3 support team, providing detailed logs

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