Product Support Representative II
7 days ago
Work as a first point of contact for a team servicing customers with the use and usability of our UKG Ready application. Provide product support, which may also include outbound call backs and internal support tickets. Acquire and expand knowledge of product offerings, support policies, and methods of support delivery. Provide excellent customer service skills with a proactive approach for customer satisfaction. Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms. Use product knowledge and experience to resolve difficult queries submitted by end-users while making use of problem-solving abilities. Maintain the "Partners for Life" model by providing white-glove support. Work effectively within a fast-paced environment with a high degree of success Acquire and maintain knowledge of product related changes and current department policies and procedures Leverage various technologies and multiple screens efficiently. Attend internal and external department training sessions as required Proficient in English, encompassing writing, speaking, and comprehension Ability to multi-task in order to complete tasks and achieve goals in a fast-paced and metrics-driven environment Demonstrate strong technical troubleshooting skills by breaking down the expected versus actual results, reproducing the issue, researching, and verifying the solution Strong verbal and written communication skills with demonstrated ability to communicate effectively Ability to multitask; can prioritize and juggle many tasks or projects at once Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner Bachelor's degree required: BCom, BA, BSc. Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word
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Product Support Representative II
1 week ago
Pune, Maharashtra, India UKG Full time ₹ 1,50,000 - ₹ 28,00,000 per yearAbout the Role:As a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional analytical and customer service skills. This position involves providing end-user support for the UKG Pro Payroll and Human Resources modules, requiring keen problem-solving abilities and a...
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Product Support Representative II
7 days ago
Pune, Maharashtra, India UKG Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWorking hours will align with US business hours (9a-6p EST) and adjust by 1 hour to account for daylight savings time. Serve as the first point of contact for our customers, providing support through various channels inbound phones, email and a callback model. Expand your knowledge of product offerings, support policies, and delivery methods. Provide...
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Lead Product Support Representative
7 days ago
Pune, Maharashtra, India UKG Full time ₹ 15,00,000 - ₹ 25,00,000 per yearClose a minimum average of 50+ cases per month Act as a subject matter expert for the team specialized in the Payroll and HR domain Exhibit subject matter expertise on United States taxation, compensation and general legal practices Act as the main contact for customer escalations Clearly communicate trending issues to Tier 2, as needed Participate in...
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Product Support Engineer
3 days ago
Pune, Maharashtra, India Huron Full time ₹ 12,00,000 - ₹ 36,00,000 per yearHuron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams...
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Pune, Maharashtra, India BNY Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAssociate, Anti Money Laundering/Prevention/KYC Representative IIAt BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI...
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Pune, Maharashtra, India BNY External Career Site Full timeAssociate Fund/Client Accounting Representative IIAt BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and...
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Product Support Representative
2 weeks ago
Pune, Maharashtra, India FIS Full time ₹ 2,50,000 - ₹ 7,50,000 per yearAbout the teamWe are seeking a dedicated and detail-oriented User Access Management to join our centralized team. The successful candidate will be responsible for managing user access to various systems and applications, ensuring compliance with security policies, and supporting the overall security posture of the organization. The staff from this team will...
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Pune, Maharashtra, India BNY Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAssociate Fund/Client Accounting Representative IIAt BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough...
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Customer Service Representative
2 weeks ago
Pune, Maharashtra, India Mouser Electronics Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob DescriptionProvides optimal customer experience, exhibiting Mouser values to each customer.Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.Determines customer expectations and provides options...
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IT Support Specialist II Office365 Collaboration
2 weeks ago
Pune, Maharashtra, India Smith+Nephew Full time US$ 90,000 - US$ 1,20,000 per yearJob DescriptionLife Unlimited.At Smith+Nephew, we design and manufacture technology that takes the limits off living.Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role ofIT Support Specialist II - Office365 Collaboration.If you're eager to be part of a dynamic...
