Senior Production Support Engineer

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist

In this role, you will:

• Lead the deployment and maintenance of projects across various regions, ensuring adherence to DevOps and Dev SecOps standards and practices.
• Act as the first line of defense for issues, analyzing and resolving problems to minimize downtime. This can range from simple fixes to complex, multi-step solutions.
• Respond to incoming support requests and incidents from end-users, documenting them, and tracking them to resolution.
• Work with development teams to identify and fix bugs, and with infrastructure teams to ensure optimal system performance. 
• Provide support outside of regular business hours as needed.
• Build and maintain fully automated CI/CD pipelines to ensure seamless integration and deployment processes.
• Utilize IAC tools like Terraform or CloudFormation to manage infrastructure through code, ensuring consistency and scalability.
• Integrate automated security testing tools (SAST, DAST, SonarQube) into CI/CD pipelines to identify vulnerabilities early in the development cycle.
• Integrate automated testing strategies, including unit, integration, functional, and performance tests, to ensure software quality at different stages of development.
• Work collaboratively with cross-functional teams, including developers, product owners, and business analysts, to ensure quality throughout the software development lifecycle.

To be successful in this role, you should meet the following requirements:

• A minimum of 10+ years of hands-on experience with setting up end-to-end devops pipelines and automation, specifically using modern tools and frameworks like GitHub actions, Terraform for infra provisioning, Ansible for config management, etc
• Experience with cloud platforms- AWS and GCP for deploying and managing applications.
• Proficiency in Git, including experience with submodules and managing complex repository structures.
• Hands-on experience with Jenkins, GitHub Actions, or similar tools to automate build, test, and deployment processes.
• In-depth understanding of branching strategies and their implementation in large-scale projects.
• Proficiency in scripting languages such as Python, Bash, or Groovy for automation tasks.
• Familiarity with Docker and Kubernetes for containerization and orchestration of applications.
• Good to have experience with monitoring and logging tools like Prometheus, Grafana, or ELK Stack to ensure system reliability.
• Experience with automated testing tools and frameworks for unit, integration, and functional testing
• Understanding of DevSecOps principles and experience in integrating security scans into the DevOps pipeline.
• Ready to Work on support hours.
• Dedicated and flexible to work based on project demands.
• With Proactive and Can-Do attitude
• Exceptional organizational skills with high attention to detail.

You'll achieve more when you join HSBC.
 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India