Customer Care Executive

2 weeks ago

Pune, Maharashtra, India Flexisales Marketing Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Role & responsibilities

  • Handle inbound and outbound customer calls in a professional and courteous manner.
  • Respond to customer queries, provide accurate information, and resolve issues within defined timelines.
  • Record and maintain customer interactions, details, and complaints in CRM systems.
  • Escalate complex issues to the appropriate department while ensuring customer satisfaction.
  • Assist customers with product/service-related information, troubleshooting, and support.
  • Meet daily/weekly performance targets such as call quality, resolution time, and customer satisfaction scores.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Stay updated with product knowledge, policies, and procedures to deliver effective service.

Preferred candidate profile

  • Minimum: Graduate/Undergraduate (any stream).
  • 6 months 1 year of experience in domestic BPO / customer service / call center role.
  • Freshers with strong communication skills may also be considered.

Core Competencies to Evaluate During Interviews

  • Communication Skills Clear verbal communication in English/Hindi/Regional language.
  • Active Listening – Ability to understand customer needs and provide suitable solutions.
  • Problem-Solving – Quick thinker with the ability to resolve issues effectively.
  • Patience & Empathy – Handle customer queries calmly and professionally.
  • Adaptability – Ability to learn new processes, tools, and technologies quickly.
  • Basic Technical Knowledge – Familiar with CRM tools, MS Office, and call handling systems.
  • Time Management – Ability to handle multiple calls/queries while maintaining quality.
  • Team Collaboration – Work effectively with peers and supervisors for smooth operations

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