Customer Care Executive

4 days ago

Pune, Maharashtra, India Krystal Integrated Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Roles and Responsibilities

  • Handle customer inquiries via phone calls, emails, and chats to resolve their queries and concerns.
  • Provide accurate information on products/services offered by the company.
  • Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
  • Maintain records of all interactions with customers using CRM software.
  • Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

  • 1-5 years of experience in a similar role (customer care executive).
  • Excellent communication skills for handling inbound calls, emails, and chats.
  • Proficiency in backend operations processing and voice support processes.
  • Ability to work effectively under pressure during peak hours or high-volume periods.

Location

Pune, Maharashtra

Timings

9 am to 6 pm. Alternate Saturdays off. Sundays fixed off.

If interested, kindly call or WhatsApp

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