Customer Care Manager

2 weeks ago


Pune, Maharashtra, India Prasad Madhukar Bagde Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Manager Customer Care & Technical Support

Objective

  • Responsible for Overseeing & Guiding Day to Day Operations of CCD i.e. Smooth, Productive & Optimum functioning of Customer Care Department (CCD).
  • Device Strategies & Techniques to achieve After Sales Service & Revenue Targets through effective planning & budgeting. Training Technicians.

Key Activities:

  1. Responsible for managing day-to-day operations of the Customer Care Department (CCD), ensuring smooth and efficient functioning. Achieve after-sales service and revenue targets through effective planning, budgeting, and strategies. Generate leads, maintain client/vendor relations, and manage office infrastructure, data systems, and resources.
  2. Set targets for team members, monitor performance, and ensure discipline, policy adherence, and security of resources. Handle technical and commercial evaluations, tenders, quotations, and project documentation. Ensure timely work completion, customer satisfaction, and prompt issue resolution.
  3. Oversee equipment maintenance, service manuals, and recurring defect analysis. Conduct training, evaluate employees, and encourage skill development. Monitor payments, procurement, and competitive trends. Regularly update records, reports, and departmental appraisals.
  4. Perform any other tasks necessary for smooth functioning and achieving company goals, ensuring professionalism, safety, and continuous improvement.

Skill Required:

  1. Leadership Qualities
  2. Strategic Thinking
  3. Business Acumen & After Sales Service Expertise
  4. Strong communication & Negotiation skills
  5. Team Management & organization Skills
  6. Analytical & Problem Solving skills
  7. Decision Making & Diplomatic
  8. Empathetic, Adaptability & Resilience
  9. Honest, ethical, and dependable.

  • Customer Care Manager

    2 weeks ago


    Pune, Maharashtra, India B. U. Bhandari Mercedes-Benz Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Summary: As a Customer Relation Manager you are fully responsible for planning & execution of all PRM activities to ensure highest level of customer satisfaction and customer retention. You ensure that predefined goals are met and measures to maintain customer relations are well implemented. Your key responsibilities are:PRM activities planning for the...


  • Pune, Maharashtra, India Apex One Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    We are hiring energetic and customer-focused individuals for the role ofCustomer Care Executivein our BPO division. The ideal candidate will handle inbound/outbound customer calls and provide effective resolutions to queries. RequirementsMinimum HSC (12th Pass); Minimum 6 monthGood communication skills in EnglishFresher or 6 months+ experience in BPO or...


  • Pune, Maharashtra, India Apex One Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Responsibility Location - PUNE - SP Info-city Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service; troubleshooting for Network, Internet etc.Meets defined KPIs including NPS and sales;Processes transactional activities in line with Vodafone standards, policies and processes;Provides...


  • Pune, Maharashtra, India P9 Farms Private Limited Full time ₹ 10,000 - ₹ 1,40,000 per year

    Job Title: Customer Care ExecutiveJob Type: Full-timeCompany Description:Arthlife Kids is a proudly homegrown brand, established in 2020, born from a passion for crafting chic, comfortable, and joyful fashion for little ones. What began as a humble venture has blossomed into a cherished name among parents across India. Our signature thread embroidery...


  • Pune, Maharashtra, India Smith+Nephew Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Position Summary:We are seeking aAssociate, Global Customer Care, International Order Managementto join our Global Customer Care team. In this role, you will take ownership of complex surgery order processing, corrections, invoicing, and dispute resolution, while driving accuracy, efficiency, and customer satisfaction. You will serve as a subject matter...

  • Unit Sales Manager

    2 days ago


    Pune, Maharashtra, India Health Insurance Care Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionHealth Insurance Care provides Affordable Care Act information and ensures affordable, high-quality health insurance coverage for individuals and families. Our mission is to make health insurance accessible, comprehensible, and attainable for everyone, delivering superior care and services. We work tirelessly to help our clients navigate...


  • Pune, Maharashtra, India Krystal Integrated Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Roles and ResponsibilitiesHandle customer inquiries via phone calls, emails, and chats to resolve their queries and concerns.Provide accurate information on products/services offered by the company.Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.Maintain records of all interactions with customers using CRM...


  • Pune, Maharashtra, India PadCare Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About UsAt PadCare, we're on a mission to make hygiene sustainable. Founded in 2018, we have developed India's first patented sanitary napkin recycling technology—PadCareX.But we're not just solving a waste problem, we're building a circular economy that champions environmental resilience and social equity. Our service model closes the loop starting from...


  • Pune, Maharashtra, India AAJI CARE HOME HEALTH SERVICES PRIVATE LIMITED Full time ₹ 20,000 - ₹ 24,000 per year

    Job descriptionAbout Aaji Care:Aaji Care is dedicated to enhancing the emotional and psychological well-being of elders by providing compassionate, home-based mental health support. Our Elder Buddy program offers cognitive, behavioral, and emotional care through structured psychological interventions, helping seniors lead fulfilling lives in the comfort of...


  • Pune, Maharashtra, India Mahindra & Mahindra Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Responsibilities & Key Deliverables Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service...